L3 Applications Support Engineer

| Austin

Your challenge, should you choose to accept:

Adia is seeking an experienced, flexible, and detail-oriented L3 Applications Support Engineer to join our in-house Product team. This L3 Applications Support Engineer will work with Adia’s out-of-office Software Development team and in-house Operations team to identify, troubleshoot, fix, and report on issues within our platform. The ideal candidate for this position is a strong communicator—especially when explaining technical issues to non-technical audiences—and a proactive problem-solver with deep technical knowledge.

You will:

  • Conduct daily monitoring including analyzing, troubleshooting, and resolving worker and client issues
  • Identify and fix bugs during and after a release
  • Create meaningful technical dashboards on app performance
  • Write up bugs and issues to share with the Development and Operations teams
  • Communicate fixes to the operations and product team
  • Support ad hoc issues as they arise relating to worker payroll, background checks, I-9 verifications, our job matching algorithm and associated processes, and more
  • Pull reports and comb the results for inconsistencies to help identify and investigate bugs
  • Manage our Zapier account and use event triggers to compile reports
  • Run SQL batches for quick record updates
  • Communicate directly with the Operations team while exploring the SQL database to arrive at root cause of bugs in the app/web/internal portal
  • Use the SQL database to implement hot fixes of bugs prior to patches and releases

 

What you bring to the table:

  • Educational background in computer science, information systems, or related field
  • 2+ years of proven experience in software support, engineering, or similar role
  • Proven experience working in a .NET framework and SQL
  • A familiarity with other languages including Angular and Xamarin
  • An eagerness to communicate with the out-of-office Development team and the in-office Operations team
  • Supreme attention to detail — you’re always ten steps ahead
  • Strong analytical mind
  • Previous experience working in a startup or similarly fast-paced environment
  • You are a problem-solver by nature
  • You have a desire to do impactful work every day to connect flexible jobseekers with hourly positions through a seamless app experience

 

Our Culture:

Adia is a gig economy marketplace for businesses and flexible workers in the hospitality, events, warehousing, and retail sectors. Leveraging technology, Adia makes it easier for businesses to find vetted hourly workers on demand, and gives workers a way to book unlimited jobs in one tap. Unlike other gig platforms, we hire our workers to Adia as W-2. That means they get to keep their flexible schedule, and still get taxes withheld, benefits, PTO, and weekly pay. Founded in 2016, we have a short company history but one that spreads across Switzerland, the UK, and now the US.

Adia is a fast-growing, hardworking, and curious (like Alice in Wonderland curious) organization that strives for improvement every day. We are open, honest, and motivated, using our big brains to build a great product and not overgrown egos. We’re an early player in the HR tech space, which brings excitement and purpose to our work. If you’re looking for a place that will help you uncover your best working self and give you hands-on experience in way more than your job title alludes to, we may be the right team for you. We push ourselves and pull each other to be better than we were yesterday.

We have an incredible future ahead of us, and we’d love for you to be a part of our journey toward it.  

Still here? Apply now.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases
    • AzureDatabases
    • Google AnalyticsAnalytics
    • FirebaseAnalytics
    • Google Play ConsoleAnalytics
    • ITunes ConnectAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Campaign MonitorEmail

Location

We're right on the Congress Bridge. We have views of the water and trail. Want tacos? Walk to Taco Joint! Want to grab a beer? Walk to the Yeti Store!

An Insider's view of Adia

What’s the vibe like in the office?

The office vibe at Adia is exceptional! It’s a mixture of casual, fun conversation, big laughs, and even bigger innovative ideas with the best characters in the HRtech space. These great people create even greater experiences both professionally and at the much anticipated office Happy Hours!

Maria

Community Support

What's the biggest problem your team is solving?

We're eliminating friction points within the recruitment process and staffing industry as a whole. Part of that is using machine learning to bring together flexible workers and employers in a completely new way while providing the best user experience possible. Finding a job or workers on Adia should be as simple and effortless as ordering a cab.

Uri

Head of US

What makes someone successful on your team?

We place a tremendous amount of value on initiative, efficiency and innovation. As a technology startup, naturally the expectation is that people come to work to break new ground and find new ways of doing things. We look to each team member to bring their best thinking, innovative solutions and tools.

Dan

Enterprise Sales

How do your team's ideas influence the company's direction?

Being a global company, I rely heavily on my local teams to bring their market expertise to drive initiatives that are tailored to the cultures and trends in their respective countries. They are our boots on the ground so we empower them to bring their ideas forward, and then it becomes my job to feed that into our company's overall direction.

Ernesto

CEO

How does the company support your career growth?

Adia gave me the opportunity to shift from my comfort zone in Marketing to a whole new world by joining the Product team. I never would have known that I would grow and succeed in a different career path had management not seen something in me and given me a chance. I challenge myself and learn new skills daily, and I have Adia to thank for that.

Kaylan

Product

What are Adia Perks + Benefits

Adia Benefits Overview

Adia's parent company is the Adecco Group - so this gives all our team members the incredible benefit of being a part of an organization that is the world leader in staffing. This means that you get all the amazing benefits offered by the Adecco group, including healthcare, 401K matching and much more!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Depending on role.
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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