Lead Information Security Engineer - Infrastructure at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce is growing our cybersecurity team. You will influence the culture and direction moving forward.

As the BigCommerce e-commerce SaaS platform handles information at a large scale, we need to anticipate and protect against attackers targeting BigCommerce or our customers. As a Lead Information Security Engineer, you will perform realistic offensive security exercises to simulate real attacks, to test and improve our detection and response capabilities, and to identify how attackers could infiltrate and move inside our infrastructure.

You will work closely with team members and affected product teams to improve our detection capabilities and design defense-in-depth controls that limit attackers' ability to move inside our network. Whether working on our Google Cloud systems, researching the latest in computer technology or keeping BigCommerce internal systems humming, BigCommerce customers rely on us to keep things running. We're back-end experts: protecting privacy and ensuring the security of our platform.

We are looking for a full-time Lead Information Security Engineer, who wants to make an impact at every level of society through protecting more than 60,000 merchants sitting on the BigCommerce e-commerce SaaS platform. By protecting our merchants, you will be powering innovators, creative thinkers, entrepreneurs and business owners around the world to be successful at each stage of their business. 

The Lead Information Security Engineer will direct the work of the Cybersecurity Infrastructure Security Team. In this role, they will monitor, analyze, and detect Cyber vulnerabilities, events and incidents within information systems and networks. Lead Cyber Defense efforts to maintain our security toolsets, establish a framework by which cyber risk can be measured and quantified. Conduct multiple-disciplined penetration tests. Development of domain or problem-specific tools that leverage identified vulnerabilities, research on the latest exploitation techniques and threat vectors, and design and configuration of representative test environments.  They will support various training events and mentor others. 

Their main mission is to lead the Information Security Operations team to excellence in their efforts to protect the BigCommerce platform and BigCommerce customers and employees from cyber threats.

What you’ll do:

  • Evangelize security within BigCommerce
  • Protect BigCommerce merchants, their shoppers, and the company
  • Seamlessly improve BigCcommerce’s security posture with minimal impact to our employee’s daily operations
  • Assess security on existing infrastructures
  • Respond to information security incidents, providing technical expertise and conduct forensics
  • Reduce time-to-detect and time-to-remediate by driving the automation of security event management, vulnerability assessment, and intelligence correlation
  • Provide security guidance and experience to engineering teams
  • Provide domain expertise regarding security events that impact applications and network design
  • Mentoring team members in best practice around information security standards
  • Design secure information systems that protect company data, empower users and drive business growth
  • Regular and ongoing pen testing of BigCommerce’s changing environment
  • Utilize data to help generate insights into threats and build solutions

Who you are:   

  • Bachelor's degree in CS, EE or MIS; or equivalent experience
  • 7 + years of experience in security engineering, system and network security, cloud security, authentication and security protocols, cryptography, and infrastructure security
  • Passion for Information Security
  • Experience using various penetration testing tools (e.g. such as, Burp Suite, Metasploit, Nessus, etc.) on Windows and Linux 
  • Have supported PCI, ISO 27001, and SOX audits 
  • Develops scripts, tools, methodologies and best practices to improve team capabilities (e.g. SIEM)
  • Knowledge of security testing standards and practices (is a must)
  • Proficient in Identity Management best practices 
  • Scripting skills (e.g. Python / Perl / Ruby, shell scripting) a significant plus
  • Experience in using network protocol analyzers and sniffers, as well as the ability to decipher packet captures
  • Excellent verbal and written communication
  • Proven ability to work effectively with stakeholders, staff, vendors, and external consultants
  • Exceptional ability to provide a high level of support with a customer first attitude
  • Exceptional ability to seek out opportunities to increase internal client satisfaction and deepen client relationships
  • Passionate about technology, and a strong desire to make our environment better 
  • Strong sense of ownership, urgency, and drive
  • A desire to help and train users so they better understand the solutions we offer
  • Presentation experience, conferences, white papers, bug bounties are a plus most Welcome.
  • Desired but not mandatory, relevant information security certifications (e.g. OSCP, OSCE, SANS GCIA, SANS GCIH, SANS GPEN, SANS GCFA and CISSP)

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

Current BigCommerce Employees: Please use the internal job board to apply for openings.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS


Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily stand up
Open door policy
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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