Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy. 

The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically. 

Responsibilities

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of and are passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Airbnb, Microsoft, Samsung, Starbucks, and many more top global brands.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

As a Quality Assurance Lead within Professional Services, you will be essential to our customers’ success by ensuring that our software projects meet or exceed company and industry standards. On a day-to-day basis, you will be responsible for:

• Overseeing all aspects of software quality assurance including defining our QA strategy, establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Leading and mentoring global QA team members.
• Continuous improvement – monitoring all the QA activities, test results, leaked defects, and root cause analysis to identify areas of improvement and ensure these are implemented.
• Deploying and maintaining automation frameworks; introducing new methodologies for improved efficiency and reliability.
• Specifying QA infrastructure and tooling.
• Preparing or reviewing test plans and estimates for committed work.
• Supervising the execution of test cases, scripts, plans and procedures (manual and automated).

Qualifications

• 5+ years of experience in software testing and test automation
• 5+ years of experience in test automation of web- and API- based solutions
• 3+ years of experience in a QA leadership role
• 2+ years of experience working in Agile projects
• Strong interpersonal and communication skills
• Expertise implementing Automation Frameworks like TDD/BDD, Keyword, POM and Hybrid Frameworks (e.g., Selenium)
• White box testing experience in Java with JUnit or TestNG
• Experience in web service and API testing using tools like Sandbox, Postman, SoapUI, etc.
• Experience with Modern React, Node.js, and testing frameworks such as Nightwatch, Jest, Mocha, Lab, Ava, Chai, Typescript, Enzyme, or Puppeteer
• Experience with test automation tools like Selenium, TestNG, Cucumber
• Experience with RESTful service architecture
• Familiarity with development build environments (e.g., Jenkins, Maven, etc.)
• Hands-on experience with Eclipse or other IDE development tools
• Experience with distributed source control systems such as Git
• Experience in requirements gathering, designing test plans, defect management, project tracking, reporting, and End of Test report creation
• Experience with test runners reporting and linking into Continuous Integration (CI) servers such as Jenkins, Travis and CircleCI
• Experience in any of coding languages like Java, Python, C#, etc.
• Experience with Integrated Development Environments (e.g., Visual Studio Code, IntelliJ, etc.)
• Experience in test data management
• Exposure to omni channel (multi-browser & interoperability) testing
• Strong analytical and investigative problem-solving skills
• Bachelor's degree in Computer Science or related technical field is a plus
• Experience with Amazon Web Services or Microsoft Azure is a plus

This role is budgeted in the $110 - $120K OTE range. Salary will ultimately be based on a candidate’s experience and external market factors.