Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About The Role

Are you ready to put your hands in production? To manage clusters that receive hundreds of millions of messages per hour? Are you brave enough to manage thousands of containers? Think scale and multi region? 

ThousandEyes Site Reliability Engineering organization is responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The job is to handle the company’s core infrastructure services, maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day. 

We believe in operations/infrastructure/everything as code which makes our distributed team efficient, functional and very effective. 

We’re looking for talented engineers with a software or operations background, experienced in designing and operating large-scale highly available distributed systems in the cloud. You must be willing to work closely with our application development teams to ensure the reliability and performance of our infrastructure.

Responsibilities

• Collaborate and work closely with the software engineers to ensure that the ThousandEyes platform infrastructure and services are designed and optimized for availability, latency and performance
• Design and implement solutions to manage our platform’s infrastructure as we grow to multi-region scale.
• Design, deploy, and maintain cloud native services in AWS and GCP that are elastic and resilient to failure.
• Drive and build automation wherever possible, enabling our infrastructure and platforms to scale effortlessly. Think self service.
• Participate in and contribute to improve our 24x7 incident response and on-call rotation.
• Capacity planning for the infrastructure and platform and help teams prepare for growth.
• Troubleshoot and debug issues across our infrastructure and platform services.

Required Skills

• Ability to write high quality code in Python, Go, or equivalent languages.
• Ability to design and implement scalable and well tested solutions.
• Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
• Good knowledge of cloud providers, ideally AWS.
• Strong Infrastructure as Code skills, ideally with Terraform, Puppet and Kubernetes.
• Strong communication and documentation skills.
• Strong sense of ownership, drive and an obsessive attention to detail.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.