Manager of Core Networking Edge (Stores)

| Austin
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H-E-B Digital is seeking new Partners! H-E-B is not only a grocery retailer, but also a leading innovator in technology and this is an exciting time to join our team.  We’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 120,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.  

Since 2015 H-E-B Digital has been investing heavily in our customers' digital experience, innovating our technology stack that supports our brick & mortar business and supply chain operations, reinventing how customers find inspiration from food, and how we ultimately help customers leverage amazing technology getting food into their homes. This is an exciting time to join H-E-B Digital, and we're hiring across the stack of our challenging distributed systems. Our digital solutions are growing in popularity and adoption—from manufacturing all the way to Curbside and Home Delivery. If you're someone who enjoys taking on new challenges, working in a rapidly changing environment, learning new skills, and applying it all to solve large and impactful business problems, we want you as part of our team.

 

Our Culture

 

Our Partners thrive The H-E-B Way. In the Manager of Core Networking Edge(Stores) job, that means you have a…

HEART FOR PEOPLE... you have a passion for mentorship and guidance, and love for the direct person-to-person interactions that create strong bonds between teams.


HEAD FOR BUSINESS... you have an ownership mentality and a consistent track record of timely delivery of high-quality software.


PASSION FOR RESULTS... the ability to guide the discussion, remove roadblocks, and provide guardrails for your team as they identify challenges and propose solutions

 

Overview

 

The HEB Core Network Engineering team is growing and we’re seeking a highly talented and motivated manager to lead the Core Network Edge (Stores) Engineering team. This team is responsible for design, build, and support of foundational network and security solutions for HEB Stores environments that allow our partner Digital teams to deliver responsive, highly available, and reliable solutions to H-E-B business partners and customers.

As the Manager of Core Networking Edge(Stores), you will be responsible for managing the end to end lifecycle management, automation, security , design , deployment, capacity planning, operations, observability and reliability of the HEB Stores network. You will lead the development and delivery of new designs and services into the Stores networks and partner with internal customers, field services, engineering, development and product teams to achieve successful outcomes for the business. The ideal candidate would possess technical acumen and demonstrated progression in managerial responsibilities and carry a relentless passion to thrive in a cross-functional, fast-paced environment.

 

What You'll Do

 

  • Lead a team of 8 highly skilled Network Engineers responsible for the design, upgrade, automation, deployment, scaling of current/next generation HEB Store networks and help cultivate a discipline of full stack ownership

  • Partner with the team to build and drive innovative strategies to automate network infrastructure services and solutions supporting HEB Store operations

  • Work closely with the recruitment team to expand the team, including sourcing, interviewing, on-boarding candidates

  • Empower engineers to develop their careers, assigning them to projects tailored to their skill levels, long-term skill development, personalities, and work patterns

  • Assess team performance consistently, address performance opportunities, recognizes and promotes top performances, and offers effective feedback and coaching when necessary

  • Establishes team goals and objectives, contributes to organizational goal setting and puts in place measurements tracking performance against goals

  • Lead incident response, postmortems, root-cause analysis and operations improvements that result in automated workflows and better detection & mitigation of network failures

  • Analyze network build options, and generate clear and objective analysis recommendations for management review, approval and budgeting

  • Build and negotiate RFI/RFP proposals for new Store network infrastructures

  • Operate in a fast paced environment, adapting quickly to new information, managing resource allocation and team deliverables for effective service delivery

  • Planning and creating network deployment schedules, and proactively working with partner digital and field service teams to remove roadblocks to meeting deadlines

  • Develop and prepare project and incident management documentation, work breakdown structures, process maps, presentations and tracking reports to provide detailed project status to digital stakeholders and senior leadership

  • Adheres to applicable regulatory statutes; maintains compliant infrastructure posture, specifically PCI, HIPAA

  • Develops and maintains stakeholder relationships, alignment on engagement priorities to unblock the business and offer frictionless network service delivery

  • Help define and drive regular development of an aggressive technical roadmaps to proactively meet the needs of the different business stakeholders and partner digital teams

  • Hold your own in technical , change review discussions, be a subject matter expert, and have strategic influence

  • Define and manage on-call rotation structures for the team

 

Who We Are

 

  • H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $32 billion.

  • We hire talented people, 120,000+ Partners, and give them autonomy to be creative in how they impact the business.

  • We’re a Partner-driven company with a Bold Promise – Because People Matter.

  • We embrace Diversity and Inclusion as core values and support them with thriving company-wide programs.

  • We’re a truly original Texas-based company that created the Spirit of Giving to help Texas communities every day.

  • Once eligible, our Partners become Owners in the company. “Partner-owned” means our most important resources – People – drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company.

 

Who You Are

 

  • Bachelor’s degree (or higher) in a field related to Electrical Engineering, Computer Science, Software or a related technical discipline or equivalent practical work experience

  • 4+ years of practical experience working in the network technology domain

  • 1-3 years of experience leading a team in the network engineering field

  • Experience managing network operations in a 24x7 production enterprise network

  • Strong people and technical leadership with mentorship acumen to grow and groom a network engineering team while ensuring good engineering discipline

  • Demonstrated experience recruiting, on-boarding, developing, performance managing technical teams comprising of highly technical engineers

  • Experience with network software development, general software programming languages in Java, C/C++, Python, Go, SQL and network automation frameworks

  • Experience drafting and reviewing code

  • Experienced in contributing to the definition and implementation of automation opportunities within an operational network environment

  • Experience in TCP/IP and network programming fundamentals

  • Proven track record of success in delivering complex network design, refresh, installation, upgrade projects for large enterprise grade networks, including coordinating and driving issues to resolution autonomously with proficient project management skills

  • Demonstrated with driving telecom activities, including developing RFPs, contract negotiations, and vendor selections

  • Experience extracting business and technical needs across locations and drive effective solution delivery

  • Experience in Agile management methodologies

  • Experience dealing with customers during problem resolution and operating efficiently under pressure with minimal supervision in a fast paced technology environment

  • A key influencer in defining team strategy, goal and vision

  • You have empathy and can connect with engineering leaders and non-technical stakeholders

  • You understand the value of work-life balance, and bias toward sustainable engineering practices

  • You appreciate the value of diversity and inclusion on teams

  • You have expert knowledge of network systems and services architecture and design patterns

  • You have deep knowledge of multiple network technologies, including technology used at H-E-B

  • You have an good understanding of network development, automation methodologies and processes

  • You have a proven track record of implementing world-class network infrastructures at H-E-B’s scale

  • You understand cross-tech stacks, and scalability and reliability implications

  • You're capable of learning new technologies, processes, or business quickly and effectively

  • You approach problem-solving holistically and consider solutions through a combination of technology and processes

  • You can coordinate work for multiple teams of engineers on major initiatives to deliver results that have a big impact on the business at large

  • You have strong written, verbal communication and agile project/workload management skills

  • You can develop and deliver projects that have significant business and/or customer impact

  • You have strong presentation skills relevant for presenting to senior leadership

  • You have a strong desire to innovate, ability to multitask, sense of ownership, and urgency

 

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • HadoopLanguages
    • ReactLibraries
    • Styled-componentsLibraries
    • JestLibraries
    • LernaLibraries
    • WebpackLibraries
    • StorybookLibraries
    • GatsbyLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Apollo GraphqlFrameworks
    • VueFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

2416 E 6th St, Austin, TX 78702

An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.

Laura

Software Engineer II

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.

Kayla

Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.

Evan

Senior Director, Product

How do your team's ideas influence the company's direction?

By building heb.com to be a reflection of the amazing experience that customers have in our stores, we can build a tremendous foundation for HEB’s digital presence. Similarly the innovations and designs that we implement on the UI engineering team will build towards a uniquely successful in-store experience for our communities.

Anna Louise

Engineering Manager

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills

Angela

Senior Director, Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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