Manager, Enterprise Solutions Architecture

| Austin | Hybrid
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2021 "Best Place to Work" in Austin, is looking for a Manager of Enterprise Solutions Architecture. The Manager of Enterprise Solutions Architecture is a strong leader with equally impressive people and technical skills. This is a person who thrives at building a high performing team and is passionate about empowering their employees to achieve the best work of their careers. Well respected by technical and non-technical individuals, this person is an influential leader, coach, manager and engineer and will rely on strong consultative skills to help our Enterprise customers during onboarding and throughout the customer lifecycle

What You’ll Do

  • Lead, inspire, manage, develop, and grow  the Enterprise Solutions Architecture team to ensure the team’s success
  • Encourage innovation and foster an environment of continuous improvement.
  • Serve as a product subject matter expert to assist the Professional Services team by providing technical expertise regarding architectural questions, recommending and architecting solutions, troubleshooting issues, and identifying expansion opportunities.
  • Perform analysis and provide systems architecture solutions leveraging new, existing, and emerging services, technologies, and platforms in a services and sales oriented environment.
  • Identify and translate customer needs into a clear set of requirements for downstream feasibility and estimation.
  • Collaborate with Professional Services team members and customers to drive solution feasibility/estimates, develop overall architecture plan, and collaborate with project managers to deliver solutions.
  • Provide expert level support for cloud and hybrid cloud use cases.
  • Organize additional technical resources within the organization to address client needs when necessary
  • Develop POC use cases to propose and design solutions as per business-technical needs
  • Collaborate with Product Management and Engineering team to help drive appropriate product enhancements and operational guidance
  • Collaborate with the Documentation team on real world scenarios and developer needs. 
  • Provide consultative services based on prospect’s requirements and available product offerings
  • Assist the Customer Success team in a pre/post-sales technical process: installation, deployment, training, technical check-ups, and escalation management
  • Develop technical and architectural roadmaps and use them to proactively drive new technology adoption within BigCommerce and in partnership with BigCommerce partners.
  • Manage team to utilization and customer satisfaction metrics as defined by company/departmental strategic objectives. 

Who you are

  • 7+ years of experience in architecting and implementing integration solutions around key technologies, including 3+ years experience leading SaaS implementation projects from pre-sales to customer success 
  • 2+ years people management experience 
  • Excellent written and verbal communications skills (i.e. producing requirements and design documentation, performing needs assessments, documenting solution components, etc.)
  • Basic knowledge of programming languages such Java, Ruby, Python, PHP,  JavaScript, HTML with strong programming ability in 2 or more of these languages.
  • Expertise in architecting and documenting commercial-scale cloud systems leveraging IaaS, PaaS or SaaS infrastructure.
  • Understanding of various database architectures (RDBMS, NoSQL, Document database, etc.) 
  • Knowledge of RESTful APIs, SOA/Web Services, eCommerce, content management systems, internet security standards, and fraud prevention.
  • Strong understanding of other services and services providers in the following Cloud service layers: IaaS (AWS, Google, etc.), Saas (Salesforce, Successfactors, etc.), Paas (Azure, Amazon AWS, Google App Engine)
  • Advanced understanding and experience integrating with and designing for SaaS providers
  • Strong skill set in the implementation of security standards in code such as OAuth, SAML, and other Tokenization and authentication methods and systems; understanding of security, SSO and federation technologies as applied cloud infrastructure. 
  • Experience with waterfall/SDLC processes, agile development methodologies, and post-production release processes
  • Experience working with project management software and professional services automation software is preferred
  • Working knowledge and understanding of managing professional services labor capacity (billable and non-billable utilization) is preferred
  • BS/MS in computer science or equivalent experience.
  • Periodic travel will be required

#LI-ZA1

Diversity, Equity & Inclusion at BigCommerce

 

We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.

 

Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

 

Current BigCommerce Employees: Please use the internal job board to apply for openings

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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