Manager, Site Reliability Engineer

| Austin | Hybrid
Sorry, this job was removed at 11:11 a.m. (CST) on Thursday, August 1, 2019
Find out who's hiring in Austin.
See all Developer + Engineer jobs in Austin
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

BigCommerce named a ”Best Place to Work" in Australia, a “Best and Brightest” place to work in San Francisco, and a “Best Place to Work” in Austin, is looking for a full-time Manager, Site Reliability Engineering to join our San Francisco, CA or Austin, TX office. The Manager, Site Reliability Engineering will be part of the team responsible for ensuring the Bigcommerce platform is available, reliable, and performant.

As the Manager of Site Reliability and Systems Engineering, you will be responsible for leading and enabling a team of site reliability engineers and operations engineers that will execute on the vision of building a distributed computing operating system, middleware, services layer abstraction and operational API - taking our vision of global ecommerce SAAS platform to reality.

Our SRE team is made up of talented and enthusiastic individuals who have a huge amount of experience in the running, managing and scaling of large-scale web operations and systems administration. The team works closely with the rest of our Engineering organization to ensure that the platform powering BigCommerce remains reliable, performant and secure, 24x7.

Success in this role requires very strong technical leadership skills, a broad background, and understanding of every layer of the systems ecosystem. You will have strong ability in the areas of process development and management, organization, planning, and communication. It is absolutely critical that you have the skills to manage, motivate, lead and gain the respect of a highly technical engineering team. We’re looking for an experienced candidate with a mindset skewed towards performance analysis, scalability and high availability.

Day to day you’ll find us with our nose in the terminal, using Terraform and Puppet to manage our Debian hosts in a heterogeneous environment of Docker containers, VMs, and Bare metal servers. We rely heavily on Logstash and Grafana to provide the data we need to direct our focus and attention to diagnosing and resolving performance issues across a variety of software built in PHP, Ruby, Scala (JVM) and on occasion, Go

We are always working to empower the BigCommerce Engineering teams to deliver a faster and more robust platform.

What makes you tick:

  • You love to build and manage teams to excellence. You are passionate about the success of the company you work for and the people you work with
  • Someone who loves to code and enjoys working with multiple programming languages. We primarily work with PHP, Ruby, and Python. Puppet manages all of our configurations
  • A good communicator who works well with geographically distributed teams such as ours. We are split between Sydney, Austin, and San Francisco
  • You're obsessive-compulsive, in a good way. Your systems and scripts are clean, well-documented and comprehensible
  • Hates doing the same thing twice, you’d rather spend the time to automate a problem away rather than having to spend time on it again
  • You have a passion for learning when it comes to working with new technologies or languages
  • You live and breathe scalable web architectures
  • You’re cool in a crisis and can align with others to ensure complex problems meet a timely and effective resolution
  • While work is a big part of your life, you strive to maintain a good balance between the office and home. The pager is an important part of your day, but you don’t let it rule your life

 What you will do:

  • Manage a world-class NOC and full-stack system monitoring and reporting
  • Ensure the platform maintains 99.95% uptime. Increase platform availability to 99.99
  • Build and operate a high-performance site reliability and operations team via hiring, mentoring and career development
  • Work with the rest of the BigCommerce Engineering team to deliver systems which are highly available, reliable, and performant
  • Budgetary responsibility for staffing and associated 3rd party product/services portfolio

Who We're Looking For:

  • BS/MS in Computer Science or equivalent engineering experience
  • 7+ years experience building and running a high-transactional, 24x7 production environment
  • Strong familiarity with security as it applies to software, system and network engineering
  • Experience delivering a world-class systems platform with scalability and resiliency
  • Deep hands-on technical expertise; designing and deploying global Linux based systems
  • Detail orientation on technology, technical-development, quality, operations, and system performance
  • Outstanding organizational, communication, interpersonal and relationship building skills
  • Is able to dive deep and is never out of touch with the details of the business or the technology
  • Thinks big. Has a bias for action. Delivers results
  • Communicates effectively both verbally and in writing
  • Prior experience in handling budgetary responsibilities with success

Curious what we’ve been up to?

Curious what our Infrastructure Engineering team has been up to or some of our upcoming roadmap items you could have the opportunity to be involved in?

  • We ensured 100% uptime during North America’s busiest shopping period from Thanksgiving through to Cyber Monday 4 straight years (These days are known around here as: Cyber 5)
  • We’ve designed and built our software to automatically upgrade system OS packages (in BASH). Systems using this code now install OS upgrades with zero touch, so we can concentrate on more automation and serving our customers needs
  • Developing an intelligent incident management and response process with automation in the form of a chatbot giving anyone on the team the ability to comfortably handle anything that’s been thrown at them
  • Creating automation to identify, remediate and purify our systems of SPAM. This keeps our mail reputation high and ensures we can deliver order email effectively
  • Deploying and scaling our Integration environment out into a second Datacenter, enabling the software engineering teams with additional resources, enabling them to release and test faster and improving parity with our Production environment

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey. 

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

More Jobs at BigCommerce

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about BigCommerceFind similar jobs like this