Manager of Technical Communication (Remote) at Liquibase

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We’re looking for a highly motivated and experienced Manager of Technical Communication to lead our team of technical writers. You should have a passion for excellence, commitment to customer satisfaction, and a strong technical aptitude. As part of the engineering organization, you and your team will create comprehensive, user-friendly documentation.

At Liquibase, we value individual freedom and embrace remote work. We hire internationally, based on merit, to create a diverse team of top-performing people no matter where they live. As a global team, we still highly value collaboration and expect everyone to work similar hours (at least 4 hours overlap with the team in US Central Time).

What you’ll do
  • Work closely with product managers, engineers, architects, and customer-facing support and services teams as stakeholders and subject matter experts.
  • Create a technical documentation framework - standards and glossaries - for other writers to follow that can also be easily adopted by different technical products, services, and web applications.
  • Experience directing more junior technical writers, editing their work and guiding improvements.
  • Plan, develop, organize, review and maintain technical documentation in the form of user guides, quick starts, tutorials, concepts, best practices, API guides, FAQs etc.
  • Build and maintain customer aids that go beyond traditional documentation, such as videos, demos, guided tours, and other educational techniques.
  • Obtain a deep understanding of the products, services and tools to translate complex product information into simple engaging content for technical audiences with different skill levels.
  • Evaluate the current documentation available and develop an innovative approach for improvements.
  • Work efficiently, prioritize, multitask, and thrive in a fast-paced, constantly changing environment.
  • Gather customer feedback on documentation to improve usability.
  • Collect and monitor metrics on the usage of technical documentation produced.
Qualifications
  • 4-year degree in English or a technical field.
  • 6+ years of proven technical writing experience.
  • 2+ years experience managing a team of technical writers.
  • Experience writing content supporting software applications using a CMS.
  • Strong experience owning an end-to-end documentation creation process.
  • Excellent writing, production, communication and technical editing skills.
  • Knowledge and understanding across a wide range of technology domains, application frameworks, and be able to quickly grasp interrelationships across of various disciplines 
  • Track record of effective collaboration.
  • Passionate, self-driven, creative problem solver with a can-do attitude.

You will be expected to produce a portfolio of your work when interviewing for this position.

Nice to Have
  • 2+ years of experience and domain knowledge in Liquibase, DevOps, or Databases. 
  • Experience creating visuals and diagrams to more clearly communicate workflow processes and abstract topics. 
  • Experience with Madcap Flare.
Perks of life at Liquibase
  • A fully remote workforce - we will never ask you to go into an office
  • Home office allowance
  • Meaningful equity
  • Comprehensive health, vision and dental benefits
  • Flexible time off
  • 401K
  • No punks, no jerks culture
  • Growth opportunities and ability to move up within the company
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ESNext JavascriptLanguages
    • SCSSLanguages
    • jQueryLibraries
    • ReactLibraries
    • SockJSLibraries
    • Hibernate & JPALibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • Material DesignFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Headquartered in Austin, Texas, but currently embracing the fully remote life!

An Insider's view of Liquibase

What projects are you most excited about?

The launch of our newest product, Liquibase Pro, is very exciting. We have millions of fans of our existing opensource technology, so the ability to engage and convert them to Liquibase Pro customers has the entire company jazzed.

Kevin

Director of Inside Sales

What makes someone successful on your team?

Successful members of our Engineering team laugh under pressure. Laughter and fearlessness are essential to survive. The engineers that thrive, though, are those with the confidence to question, the willingness to compromise and the strength to stand fast if that is what is best for end users.

Erzsebet

Principal QA Engineer

How do you empower your team to be more creative?

I try to lead by example and be supportive. When they hit bumps or challenges along the way, I encourage my team to come up with their own solutions and help guide them to the most successful outcome. Ultimately all of my engineers are uber smart and individually resourceful — so I want them to see that AND let their voices be heard.

Kristyl

Director of Quality Engineering

What makes someone successful on your team?

I have always felt that the people at Liquibase are friendly and easy-going. However, never underestimate our mentality of “get it done and do it right.” We encourage transparency, compassion and bright ideas in a fast-paced, yet warm environment. We aren’t the types to simply lounge on bean bag chairs and drink cold brew all day.

Caroline

Community and Culture Manager

What are Liquibase Perks + Benefits

Liquibase Benefits Overview

A transparent and collaborative team environment. We value multiple perspectives and fresh thinking.
Our entrepreneurial culture provides every employee the opportunity to make a meaningful impact.
You get to work on new technologies and learn from experienced professionals.
You gain insight into how some of the world’s largest brands manage software teams and releases.
Growth opportunities and ability to move up within the company.
Everyone is a shareholder in the company.
Flexibility of remote work.
Generous benefits.
Flexible Time Off and Paid Holidays.
No punks, No jerks.

Culture
Volunteer in local community
Partners with Nonprofits
Liquibase has partnered with the SAFE Alliance. Check it out! https://fundraising.idonate.com/the-safe-alliance/liquibase
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
We celebrate the flexibility and efficiency that a remote working environment provides us as Liquibase employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Happy hours are hosted once per month.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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