TTEC is seeking a Monitoring System Engineer to join our IT team based at our Northwest Austin office location. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

What you'll be doing: 

As a Monitoring System Engineer you will be a key member of the Technology and Innovation Group at Ttec.   You will help drive, deliver and support our premier solutions and service offerings around complex, enterprise-level hardware and software platforms. You will be primarily working on Ttec's expanding federal managed services Cisco platform.

You will be responsible for:

The staging and the operation of the our monitoring platform operations model within a cloud and customer premised hardware/software solution platform.  Your duties will include the following:

• Customer deployment activities including direct customer interaction

• Installation builds and customization of the monitoring stack servers and software

• Documentation of the monitoring design for internal and external clients

• Troubleshooting issues within the monitoring stack

• Own software issues with the monitoring stack vendors and support management

• Daily operations of entire monitoring environment.

• Building event handling automations 

What skills and experience you will bring:

• 2-3 years of demonstrated experience in Cisco technologies

• Understanding of SNMP management of Network/Storage/System Administration, including; Experience with administration of a multi-server environments

• Minimum 2-3 years supporting and administering network devices and systems including: routers, firewalls, switches, windows servers and virtualization technologies.

• Experience with SNMP monitoring applications

• Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration

• Detailed knowledge and demonstrated experience with Windows Server 2008/2012

• Solid understanding of networking protocols VPN,TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc.

• Familiarity with Linux operating systems

• Strong internal and external customer service skills and strong documentation skills

• Ability to pass federal background checks such as Public Trust and others required by federal contracts.

Exceptional candidates will have one or many of the following skills: 

• Em7, LayerX, ServiceNow, & process automation  experience

• Cisco Unified Communications, Call Center, and networking technologies

Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

What We Offer:

• A fun, challenging and rewarding work environment

• Performance equity, variable incentive bonus plan, 401K company match

• Professional development and tuition reimbursement

• Paid time off and leave of absence programs

• Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking 

• Rich wellness program and activities along with wellness incentives

• Above & beyond employee recognition programs

• Access to local discounts to services and entertainment venues

• Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer.

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