Principal Software Engineer at Khoros (Remote)

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At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities.
The Khoros digital engagement platform comprises Online Community, Social Media Management, Messaging products and Customer Analytics for digital contact center, social support and social media marketing teams to listen, respond and act on customer conversations - creating deep relationships and fostering brand loyalty and advocacy.
We're looking to add a Principal Software Engineer to an already awesome engineering organization. You'll help us build an industry-leading platform in the digital contact center space. We value teamwork, autonomy and delighting customers with excellent products, and would love to talk to you about it!
Some Responsibilities Include:
  • Provide technical leadership, including research, analysis, prototyping, and optimization input into the product development process
  • Contribute to the planning and optimization of the product/technical roadmaps
  • Leading architectural design discussions across teams and organizations
  • Championing and upholding an exceptional engineering culture and practices
  • Communicating with clarity, transparency and candor with stakeholders like Product Management and Engineering Leadership
  • Shaping agile processes to support great teamwork and delivery

Minimum Requirements
  • 10+ years of software engineering experience using a combination of Java and/or Python
  • 5+ years experience designing, documenting and communicating message-centric ecosystem architectures
  • 5+ years experience identifying, defining and conveying the cost of technical debt
  • 5+ years of experience building AWS based ecosystems
  • 5+ years experience designing and implementing CI/CD pipelines
  • 5+ years experience with high volume event streaming and message processing technologies like Kafka/Kinesis or Spark
  • 5+ years implementing effective application monitoring solutions
  • 5+ years of experience with relational (e.g., MySQL, Postgres) and nosql databases (e.g., DynamoDB, MongoDB, Cassandra)

Nice to Have
  • Basic understanding of the Social domain and its APIs
  • Experience with Elastic Search tuning/optimizing
  • UI technologies like JavaScript, React and Redux

Awesome Culture
  • Performance Driven
  • Flexible Working hours

Great Benefits
  • Health, Dental & Vision insurance
  • Gym Allowance
  • Generous leave policy

Competitive Compensation
  • Among the best in industry
  • Annual bonus

Equal employment opportunity
  • Our employment practises

This role is budgeted in the $185k- 200k base salary range with a 15% annual bonus. Salary and bonus will ultimately be based on a candidate's experience and external market factors.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen


Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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