Professional Services Engineer at Khoros (Remote)

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Overview
Professional Services Engineer , Professional Services, Care & Marketing
Locations: Austin preferred, Remote
Who are we looking for?
As a Professional Services Engineer, you will become an expert with Khoros' Care and Marketing products, and with implementing customizations and integrations for our customers using Khoros platform APIs. You will define and document best practices to ensure repeatability. You will also work directly with our customers to understand and translate business requirements, and to ensure the solutions you build are meeting customer expectations. You are an excellent collaborator, working with our Project Managers, Solution Architects, Product Engineering, and Support on the requirements and design for the software you develop and maintain.
Responsibilities
  • Understanding customer goals or requirements and guiding them to an appropriate technical solution; scoping, estimating, architecting, then designing and implementing custom features or integrations to Khoros' core products; articulating complex technical concepts in layman's terms
  • Overseeing the delivery of multiple in-flight projects from a technical standpoint with the goal that the completed implementation adheres to the intended design and properly addresses the business requirements
  • Work with the Khoros Product and Engineering teams to create and document best practices regarding the integrations and customizations
  • Contributing to operational and process improvements within the department
  • Supporting teammates to maximize their professional effectiveness and potential; ensuring that colleagues have a path to resolution on technical issues, assisting or redirecting if necessary

Requirements
  • B.S. in Computer Science, Electrical Engineering or relevant field; or equivalent professional experience.
  • Knowledge of computer science fundamentals: data structures and algorithms, object-oriented programming, design patterns, concurrency, files and databases, performance analysis
  • 3+ years professional experience with:
    • Using server-side JavaScript (Node.js, io.js, etc.) to integrate with web services
    • Amazon Web Services (AWS), especially AWS Lambdas
    • UNIX based environments and use of software revision control systems (Git, SVN, etc.)
  • Experience operating within a Professional Services team, or comparable consulting / customer-facing experience.
  • Ability to break down complex problems into manageable parts
  • Ability to problem solve, adapt, and overcome challenges quickly and efficiently
  • Strong command of the English language (written, spoken, colloquial)
  • Ability to work both as part of a team and independently; self-starter

Preferred, nice to have
  • Experience with DevOps and (CI/CD) practices (e.g. Kubernetes, Docker, Jenkins, etc.)
  • Experience with test-driven development and testing frameworks (e.g.: JUnit, TestNG, Selenium, Nighthawk)
  • Experience with public key cryptography including TLS/SSL, SSH, and X.509 PKI
  • Experience with React.js, Angular, or other UI/UX libraries

WHY SHOULD YOU JOIN OUR TEAM ?
Awesome Culture
  • Performance Driven
  • Flexible Working hours

Great Benefits
  • Health, Dental & Vision insurance
  • Gym Allowance
  • Generous leave policy

Competitive Compensation
  • Among the best in industry
  • Annual bonus

Equal employment opportunity
  • Our employment practises

This role is budgeted in the $90k- 110k base salary range. Salary will ultimately be based on a candidate's experience and external market factors.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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