QA Analyst

| Austin
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Company Information

For over 20 years, Personify has served as the technology foundation that empowers nonprofit organizations to better engage their constituents, maximize revenue and optimize operations.
Nearly 25 percent of the US population interacts with Personify through their involvement in nonprofit organizations. As the market leading Constituent Management & Engagement (CME) platform, we serve modern nonprofits by seamlessly managing information and interactions on a single platform, extending their power to connect to their constituents.

We offer end-to-end solutions for organizations of all sizes from large associations to charities, YMCAs, JCCs and nonprofits that are just getting started. A third of our clients use more than one Personify product, whether they’re managing a national organization, a state or local chapter or developing an online community for a group of members.  We are committed to creating a world where people spend more time pursuing their passions and less time managing their technology.

The Opportunity
Personify is seeking a quality assurance analyst to join our QA team. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take our products to the next level with respect to accuracy, security, and safety.

This position will reside at Personify’s headquarters in Austin, Texas.

Responsibilities

• Interpret, build upon, and comply with company quality assurance standards
• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines
• Pursue continuing education on new solutions, technology, and skills
• Plan, execute, and test  incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
• Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
• Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development
• Other duties as assigned

Required Skills / Experience

• Bachelor’s degree
• 3+ years experience working in QA
• Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor
• Superb computer competence, including database management
• Knowledge of quality assurance terminology, methods, and tools
• Analytical, problem-solving, and decision-making skills
• Demonstrated knowledge of testing best practices, version control practices and defect management practice
• Understanding of Agile/Scrum methodology and how QA functions within it

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Location

7010 Easy Wind Drive , Austin, TX 78752

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