About Us:

Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.

Cart is looking for a detailed-oriented, Quality Assurance Analyst who will support the needs of our rapidly-growing team. The QA Analyst works within our Delivery business unit which focuses on the implementation of brands to Cart’s ecommerce platform (Cart Online Store). This role will be responsible for designing and supporting the execution of quality assurance and testing plans for the project team(s) they support. 

The ideal candidate will possess a detailed understanding of how, when, and why to perform quality assurance and testing activities across the software development lifecycle, analyzing test strategies, developing test plans and processes, and specifying entry and exit conditions for activities.

* Ability to be Remote.

Responsibilities

• Design and support the implementation of verification and validation processes, including early software defect detection and removal, inspection, and testing methods.
• Understand and manage cost of quality, guiding teams through cost benefit analyses and process tailoring to achieve appropriate quality management plans.
• Guide teams through risk management activities and promote understanding of the fundamental positive (enhance, exploit, or share) and negative risk responses (avoid, mitigate, transfer), including choices to accept risks where appropriate.
• Guide teams through root cause analysis, surfacing opportunities to address quality issues as close as possible to their source and support teams in continuous improvement.
• Must work effectively in a consulting environment and demonstrate fundamental understanding across the areas of: quality principles, methods, tools, organizational and team dynamics, interpersonal relationships, ethics, and legal, and regulatory requirements.
• Deliver effective presentations to both technical and less-technical audiences, including running defect reviews, product demonstrations, and training.
• Evaluate the impact of software quality management principles on business objectives and demonstrate knowledge of issue tracking, analysis, prioritization, reporting, problem resolution, and process improvement.
• Produce written deliverables that meet the expectations of managers, marketers, and technical audiences: explaining complex business and technical issues clearly and without error.
• Understand common web technologies and software development processes, and describe fundamental risks associated with technology and process changes.
• Contribute to quality inspections of requirements, designs, data to be used by the product, and technical specifications, to determine fitness for use and where changes or clarifications are required. Producing summaries of inspections and documentation using precise technical descriptions.
• Identify relevant resources related to work, acquire competence in new subject areas quickly, and engage in knowledge sharing.
• Be knowledgeable and appreciative of the contributions of all roles, with ability to speak to their value, and demonstrate multiple perspectives in work performed.

Experience

• 3+ years of work experience guiding development teams through execution of quality assurance and testing activities for web sites. Candidates with limited experience guiding teams will be considered if a substantial scope is met of the preferred skills/experience.
• Web development, scripting, API testing, and data experience including front-end (HTML, CSS, and JavaScript), back-end (any of Java, PHP, Python, Ruby, Perl), Apache Web Server, API testing (cURL, REST, SOAP), caching (CDNs), regular expressions, query languages (Query DSL, SQL), extract transform load (ETL), and common data formats (XML, JSON). 
• Ability to conduct software quality assessments in any of the following areas: accessibility (to WCAG 2.1 Level AA), site performance (profiling, load testing), content performance (UX, analytics, SEO, SMO), data privacy (GDPR, GLBA, HIPAA, PCI, SOX), or security (reviews, penetration testing).
• Deep experience in web application testing, including highly-trafficked public-facing sites with fully responsive user interfaces.
• Experience in the execution of quality assurance and testing within Agile methodologies, including Scrum and Kanban.
• Complementary skills to support software development and consulting teams, such as an ability to automate portions of testing workflows, perform multiple forms of analysis, and deliver attractive demos of the product.
• Understanding of best practices of web design and development.
• Understanding of how web products fit within broader customer experiences (CX).
• Creativity to recognize opportunities to improve product quality and the ability to package them in ways that will resonate with product owners.

Bonus Points

• Bachelor’s degree in the fields of engineering, design, technical writing, or information and library science or related fields
• Experience that supports peer-mentorship and projects involving consulting, such as advanced education that’s applicable to consulting or teaching experience.
• Evidence of community engagement such as supporting meetups, workshops, conferences, bootcamps, or industry events.

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OUR CORE VALUES:

These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:

WE ARE OBSESSED WITH BRANDS

We live for brands and are fanatical about their success.

WE THINK BEYOND THE BOX

We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

WE DON'T GIVE UP

No one expected this to be easy. We are resilient— we dig in and keep going.

WE SPEAK UP

Every person here has an obligation to question norms, voice concerns, and offer their perspective.

WE WORK TOGETHER

We work with integrity and respect, ask for help, and extend the same help to others.

WE ARE HUMAN

Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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