Quality Control Manager at ScaleFactor

| Austin
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ScaleFactor is working to pioneer big change in FinTech, and we need outstanding people who enjoy venturing into uncharted territory and blazing a trail with innovative solutions. If you are an exceptional Project Manager who is looking for your next challenge, read on!

ScaleFactor is seeking an experienced Quality Control Manager for the growth of its Product and Operations Team. The successful candidate will be responsible for managing the incident and problem management process at ScaleFactor. The Quality Control Manager will be responsible for identifying corrective and preventive actions for incidents and problems in our business processes and systems then working with impacted teams until resolution. Knowledge of the product development lifecycle, as well as a technical background, is vital to this role. If you understand the Small-Medium Sized Business market and the back office tools that are being used in that space, we are interested in speaking with you.

ABOUT YOU:

You have a proven track record of taking ownership and delivering results in a fast-paced, dynamic environment. Your excellent interpersonal, presentation, written and verbal communication, problem-solving, and organizational skills contribute to your continued success in this role as you demonstrate your remarkable technical competency. You maximize customer value and business impact by ensuring the team is focused on shipping the right product to users. Your day to day will include but not limited to the following.

Responsibilities:

  • Manage ScaleFactor’s incident and problem management process.
  • Identify the root cause reported problems and incidents and work with teams to define the corrective and preventive actions. Report on incident and problem themes across the organization and ensure that corrective and preventive actions are implemented.
  • Lead your program team and deliver strategic value by collaborating across multiple departments.
  • Use communications effectively to inform and influence your intended audiences. Proactively network with relevant stakeholders across ScaleFactor Departments to advocate for the needs and success of your program.
  • Worked closely with software engineers, QA, product managers and other engineering teams to solve high-quality products and features issues.

Qualifications:

  • 3+ years of experience working as a Quality Control Manager with experience solving complex cross-functional projects in a technology 
  • Significant experience working for a SaaS or Enterprise Software company
  • Proven track record in root cause analysis of products/services
  • Solid project management experience within an Agile framework
  • Demonstrated success in change management and project management methodologies (Six Sigma, CAPA, PMI, etc)
  • Prior use of Service Cloud and Jira to track and build out incident reporting 
  • BS undergraduate degree

Bonus:

  • Experience in the accounting or Fintech space is a plus
  • Background in Process Engineering

PERKS:

  • Come work at one of Austin’s Best Places to Work in 2017,2018, 2019 - Amazing culture, dynamic office, and work alongside the best and brightest in the industry
  • Competitive salary based on experience
  • Health, dental, and vision benefits package
  • Unlimited vacation, flexible hours, & optional work offsite days
  • Stock options
  • Unlimited cold brew coffee
  • Dog and cat-friendly offices located in hip East Austin

JOIN US!

If this role describes you, we look forward to receiving your complete application online!

  • Your one-page resume which highlights the skills and experience required above
  • A cover letter focusing on your accomplishments relevant to the position you are applying for


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • DriftCRM
    • HubSpotEmail
    • Google SuiteEmail
    • Outreach.ioEmail
    • SalesforceEmail

Location

ScaleFactor is located in the up and coming East Austin neighborhood filled with eclectic restaurants, trendy bars and friendly neighbors.

An Insider's view of ScaleFactor

What’s the vibe like in the office?

We have a vibe unlike any office or business I have worked at. Our office is less about a location (although, we have a great space) and more about combining the variations in background and taste that everyone brings to the table. It’s so fun to watch us all grow and mesh together to create the “ScaleFactor vibe” knowing we all have a part in it.

Morgan

Earned Media Coordinator

How do you collaborate with other teams in the company?

ScaleFactor is fast paced with lots of moving parts, so collaboration with other teams is key to keeping everyone on the same page. From understanding feature priorities from sales, working with marketing on product launches, to training and support for other internal teams, every team works together to keep us headed in the right direction.

Peter

Lead Sr Software Developer

How has your career grown since starting at the company?

Being one of the first employees, I can honestly say I’ve had a fun and unique experience. Since joining ScaleFactor, my career has skyrocketed! From working one on one with entrepreneurs to world class venture capitalists, I've developed an extensive catalog of experiences to draw from that have helped to prepare me for my career moving forward.

Zach

Controller

How do you empower your team to be more creative?

Creativity and evolution are at the core of ScaleFactor. We are constantly breaking the mold to find a better way to achieve our goals. In the accounting world of black, white and red we want to think outside of the box. Asking open-ended questions and why not. Failure is not seen as negative here. Enabling our team to try new ideas is imperative!

Kristen

Customer Experience Manager

What are some social events your company does?

We put on happy hours, catered lunches, craw-fish boils and so many others! One of my favorite events that we host is our annual Summer Celebration. We choose to do this celebration to ensure we’re getting the company together with their spouses and children. We want to spend time with our team member’s support systems too!

Tynisha

Headquarter Manager

What are ScaleFactor Perks + Benefits

ScaleFactor Benefits Overview

Technology is nothing without the people behind it. It takes a team to build something great. Together, we work hard, learn from one another and celebrate our wins. We offer competitive salary based on experience. Health, dental, and vision benefits package. Unlimited vacation, flexible hours and optional work offsite days. We offer stock options for all our full time employees. Unlimited cold brew coffee, snacks, catered Friday lunch, and meals on work late days. We also welcome dogs and cats in our pet friendly offices located in hip East Austin!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
ScaleFactor provides unlimited snacks, coffee, cold brews and drinks.
Some Meals Provided
ScaleFactor provides weekly catered meals on Fridays.
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Paid industry certifications
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