The home search starts online, but the real estate industry is often optimized for in-person, one-on-one service. That's a fantastic experience once you connect with the right professional, but finding the right fit isn't always a smooth process. Opcity built a nationwide real-time data and technology platform combining cutting edge deep learning, business analytics and human intuition with the latest web, mobile and digital telephony technologies to enable our team of professionals, and thousands of real estate agents and brokers, to make sure we connect every home buyer with the right agent at the right time so more time is spent finding a home and less time finding the perfect agent.
The primary focus of the Quality Specialist is to grade and monitor the calls for our Consumer Success Representatives to ensure the highest level of consumer experience.
Duties & Responsibilities:
- Ensures quality assurance policies and procedures are met by grading multiple calls and reviewing daily quality reports.
- Assists quality manager in identifying and implementing best practice for Quality Assurance at Opcity.
- Logs and tracks all findings from monitored calls to analyze potential trends that may develop.
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