The Sales Engineer will be self-motivated with a proven track record in technical support roles with mobile or software companies, and must possess strong customer support skills and is able to communicate professionally in oral and written responses with Digital Turbine’s partners. The Sales Engineer must be organized and analytical, able to track issues to resolution, have consistent follow through, and be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

The Sales Engineer will have responsibility for all partner support at Digital Turbine, working closely with Program and Product Management, Business Development and Sales Teams to successfully on-board new partners.  This role will provide Tier 1 support to both internal and external customers, working closely with project management, account management, product and engineering to support deployments across partner platforms.

The Sales Engineer will be the key technical interface between the customer and Digital Turbine’s Sales, Account Management and Engineering teams – serving as the main technical support contact for all new and existing customers during the initial deployment and providing in-life support after launch.
 
 This role will also carry responsibility for refining the technical support processes, as well as reporting on the key performance metrics related to technical customer support.

Key Responsibilities of the Sales Engineer: 

• Provide software Technical Support for Digital Turbine’s new and existing customers and overseeing customer technical issue resolution
• Support Sales & Business Development by providing technical support for new customers from contract to in-life
• Responsible for refinement and management of customer technical support processes and documentation
• Manage the on-boarding process for multiple, concurrent customers
• Convey the technical integration status of new and existing customers
• Work with cross functional teams to resolve customer issues related to technical support and help troubleshoot technical issues
• Provide direction into Product for future features and functionality that will reduce technical support requirement for customers
• Act as primary technical liaison between prospect/customer and Sales, Project Management, Engineering and Management teams
• Monitor on-boarding and in-life support processes and report status to stakeholders on an ongoing basis
• Consult with business owners on a regular basis to ensure technical support needs are addressed

Required Skills of the Sales Engineer: 

• B.S. in Computer Science or an equivalent of 4+ years of work experience in Technical Customer Support and/or Technical Account Management (Development support, not IT support), preferably in the Mobile/Android space
• Strong understanding of SQL queries, databases, joins etc.
• Basic understanding and experience with at least one server-side scripting language: (Python, PHP, Perl)
• Well organized, with a sense of urgency with excellent follow-up, and oral/written communication skills
• Experience in managing technical support for a large customer base
• Able to communicate effectively with business customers, senior management, peers and project staff

Preferred Qualifications of the Sales Engineer: 

• Experience in the Mobile/android applications and technical support space
• Experience with Online Advertising, Professional Services/SI or Mobile SI Firm experience
• Experience in providing Tier 1 Support to external customers

About Digital Turbine, Inc:

At Digital Turbine, we believe there is better way for smartphone users to discover new apps and content. Our Mobile Delivery Platform makes it easier than ever for people to discover new apps frictionlessly, for operators and OEMs to build new revenue streams, and for advertisers to reach users at scale. We are a global mobile technology company that is passionate about delivering the right content to the right person at the right time. Digital Turbine has delivered more than one billion app installs for hundreds of advertisers. More than 22 million smartphone users engage with Digital Turbine's software technology each month across more than 30 global operators and OEMs.

Reasons to Work for Digital Turbine:

• We’re a leader in an evolving industry – The mobile app business is booming and changing every day, which means that we are always adapting to stay ahead of the curve.
• Take an Opportunity to work with the industry’s top talent – Many of our employees have over a decade’s worth of experience in the mobile app space. We are a company of ‘A’ players and only look for the best people to join our team.
• We live our values – We regularly Laugh and applaud our Results with our Global partners.
• We’re a company that values diversity & inclusion. Everyone has a voice and can make their mark – Every employee has the opportunity to implement new processes, design new programs, and be creative within their unique role.
• High Growth—We’re growing quickly, which gives our employees exciting opportunities to take on new challenges and have a significant impact on the company’s future.
• Flexible work environment – Employees enjoy coming to work in jeans, working in an open environment, and lounging on couches with their laptop. We offer an unlimited vacation policy too! We work hard but respect our employee’s work/life balance and general well-being. Freedom is one of our values.
• Company Equity-- All employees are expected to make an impact, so everyone is granted stock options when they join the company.
• Equitable Compensation—we believe in every employee’s impact, giving every employee annual stock option awards, a bonus that is based on both individual and company performance and we pay a basic Living Wage.
• When we say global, we mean it—Digital Turbine has 6 physical locations around the world and employees in more than 10 countries.
• We fuel your “tank”—In addition to a great job with great people, our office kitchens are stocked with plenty of snacks and drinks to help get you through each day.
• Beer Fridays—Every Friday afternoon, the company breaks away from work to come together and unwind after a busy week. Enjoy coffee, tea, juices, soda and water anytime.

Employment decisions are based on the principles of equal opportunity and affirmative action; without regard to race, creed, color, sex, age, national origin, disability, veteran status, or any other characteristic protected by law.