The New Tech for Restaurant and Hospitality

HotSchedules Now Powered by Fourth is the first global cloud-based intelligent back office platform in the restaurant and hospitality. We’re no ordinary software company! We pride ourselves on the culture we have created and work hard to ensure this is never compromised. This is a place where our people want to work; where they enjoy and develop in their roles; where our people pull together to work as a team and ultimately be a company we are all proud to be a part of.

By developing innovative products, building relationships with our customers and enabling great careers; we are focused on building lifetime loyalty with our customers and each other. The vast majority of us have worked within the industry; we believe we need to be passionate about and have experienced the industry in order to help our customers grow their businesses successfully.

When recruiting, we look for those who want to join our journey; those who want to be a part of our personality and culture; those who are professional; have energy, enthusiasm, and ambition, are entrepreneurial and those who can show they can live by our company values each day. Working at Fourth + HotSchedules provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment.

Responsibility as a Salesforce Administrator & Developer:

As a critical member of the Business Applications team, you will report to the Sr. Manager, Business Applications and will be instrumental in ensuring our Salesforce instance is supporting the needs of the business and that we are making the most of our investment. You love to solve problems and look for creative solutions to address requirements and embrace working in a collaborative environment.

We expect the individual we hire will be an active participant in helping our team design supportable and highly efficient processes; this is not a role where we will hand you requirements and you simply implement them.

Responsibilities:

Serve as a subject matter expert for technical and solution architecture that will include configuration, development, integration, and customization of HotSchedules’ complex Salesforce environment

Ability to analyze and understand existing complex custom Salesforce setup, propose options for streamlining existing code (if necessary) and write new code to make any changes

Implement new enhancements including creation of custom objects, workflows and triggers.

Collaborate with project managers and business analysts to identify and resolve gaps in business processes, policies, and other factors to enable more efficient use of Salesforce

Work with the integration administrator and NetSuite Developer to align data syncing between systems

Database deduplication and cleanup 

Participate on cross-functional projects that address strategic business issues involving CRM and sales operations

Keeping abreast of new Salesforce functionality and providing recommendations for process improvements and potential benefits to HotSchedules

Skills and Experience:

Required

B.A. or B.S. degree or 4+ years relevant work experience.

Salesforce Certified Administrator 

2+ years of Salesforce administration experience

1+ year of Salesforce Developer experience

Proficient knowledge of development with the Salesforce Lightning platform

Ability to develop in Visualforce, Lightning components, Apex, Java, and other technologies to build customized solutions that support business requirements and drive key business decisions

Experience with 3rd party PAAS solutions, e.g. Jitterbit, Mulesoft, Dell BoomiAbility to break down ambiguous problems into concrete, manageable components and think through optimal solutions

Demonstrates calm under pressure, is a proactive contributor with an eagerness to learn

Enjoys “getting their hands dirty” by digging into complex operations

Strong listening skills; open to input from other team members and departments

Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration

Preferred

Salesforce Certified Platform Developer I

Experience with Docusign, or other e-Signature software 

Experience with Salesforce CPQ (formerly Steelbrick CPQ)

Our Story

In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including: scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia and UAE."

We are an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.