Salesforce Architect at ESO

| Austin
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The Salesforce Architect will partner with cross-functional internal and external stakeholders to define and design a high performing, rapidly scalable, and secure Salesforce platform solution that seamlessly supports mission critical business functions while providing an exceptional end user experience. You will also lead the ESO Salesforce team to deliver on this vision through prioritized initiatives, in addition to ensuring the team delivers on the platform’s ongoing administrative needs. 
 
Reporting to the Chief Financial Officer, you will be part of our Salesforce team based in our Austin office.
 
 
What You’ll Be Doing - the day to day
 
· Ensure at all times that our enterprise-wide Salesforce instance aligns to the strategic and operational needs of the business.
· Partner with end users and senior leadership across the company to define the ideal Salesforce platform future state based on business requirements and strategic goals. Determine gaps between current state and future state, perform cost/benefit analysis of potential solutions, and provide recommendations for platform, feature, staffing needed to support the execution of the solution. 
· Analyze, recommend, and deliver improvements to data structure and data quality, and establish and maintain data governance best practices.
· Develop, deploy, and champion Agile software development best practices, including gathering requirements, development, release management, and documentation. 
· Create and maintain documentation on the Salesforce ecosystem processes and procedures.
· Responsible for all aspects of leading and growing the Salesforce team, including coaching for personal and professional development, defining roles & team structure, establishing career paths, and staffing appropriately to meet business needs. 
· Evaluate, onboard, and manage contractor and vendor contracts, deliverables, and relationships.
· Lead regular communications with senior leadership and executives to gain and maintain alignment on Salesforce project prioritization and status of critical risks and issues
· Design, deliver, and maintain end-user onboarding and training curriculum that promotes end user self-service and enablement.
 
Who You Are - the essentials 
 
· Demonstrated experience translating business objectives to the design and functionality of an enterprise-wide Salesforce environment.
· 6+ years’ experience designing and delivering end-to-end scalable, high-growth solutions for Sales Cloud, Service Cloud, and Communities on the Lightning platform. Salesforce Solution Architect certification a plus.
· 3+ years of experience leading and growing a team of Salesforce administrators, analysts, and developers.
· 2+ years of experience with Salesforce CPQ development
· Working knowledge of Apex, VisualForce, API integrations, Process Builder, and Flow
· Experience designing, delivering, and maintaining end user training curriculum.
· Demonstrable experience rolling out and applying Agile best practices throughout all stages of the software development lifecycle. 
· Experience applying security and compliance best practices.
 
 
Who You Are - the desirables (It’s a plus if you have): 
 
· Experience with integrations to Conga, TaskRay, NetSuite, and Dell Boomi.
· Proven track record in Salesforce solution optimization and execution within a SaaS business.
· Superior problem-solving skills: issue identification, problem structuring, analysis, and developing recommendations.
· Salesforce Data Architecture certification and Salesforce Administrator certification a plus.

Benefits & Perks
 
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Annual health and wellness reimbursement
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
- Casual office environments and unlimited office snacks and drinks
 
About ESO
 
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our six US offices and our Belfast, Northern Ireland office. 
 
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 
 
All offers are contingent upon a successful background check. 
 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

11500 Alterra Parkway, Austin, TX 78758

What are ESO Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
ESO has a culture committee with representatives from multiple locations and functions, focused on promoting a positive culture and environment for all ESO employees.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
ESO is dedicated to inclusive recruitment and hiring to promote our commitment to diversity, inclusion and belonging.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
ESO employees can contribute up to $2700 annually to their FSA
Disability Insurance
ESO provides STD to all employees at no cost. This benefit covers up to 60% of an employee's weekly Salary if out on leave. Employees can also enroll in LTD voluntarily.
Dental Benefits
ESO has two dental plans to choose from, with each plan covering 100% preventative and diagnostic coverage. Our high dental plan also includes benefits for orthodontia.
Vision Benefits
The vision benefits plan covers eye exams with a $10 copay, and includes $150 allowance for glasses and contact lenses.
Health Insurance Benefits
ESO has five medical plans to choose from, including a $0 deductible plan, and a HDHP plan, which includes a HSA account for all enrollees.
Life Insurance
ESO provides Basic Life & AD&D at no cost to employees. Additional Voluntary Life insurance is equal up to $500,000, or five times an employee's annual salary. Spouse and Child Life also available.
Pet Insurance
Wellness Programs
ESO provides a $250 Health & Wellness reimbursement for all employees on an annual basis. This can be used for gym memberships, nutritionist appointments, exercise equipment and much more!
Team workouts
ESO's team fitness initiatives include employee led fitness groups.
Mental Health Benefits
ESO provides an Employee Assistance Program at no cost to employees. This includes unlimited telephone access to EAP professionals 24/7 and 6 face to face visits per calendar year.
Retirement & Stock Options Benefits
401(K)
Employees are eligible to enroll in ESO's 401(k) plan after six months of service. 401(k) will vest automatically for employees, with no additional waiting period after the initial six months.
401(K) Matching
ESO provides employees with a 401(k) matching plan managed by Human Interest. We match 2.5% of contributions up to 5% of an employee's annual gross pay.
Company Equity
Performance Bonus
ESO offers performance bonus plans to certain leadership positions.
Child Care & Parental Leave Benefits
Child Care Benefits
ESO offers a Dependent Care Flexible Spending account designed to help offset dependent care costs for children under age 13
Generous Parental Leave
ESO provides up to 10 weeks paid leave for birth & bonding or 4 weeks of leave for bonding only. We also provide a car seat and week of free meals for the new parent
Flexible Work Schedule
ESO provides employees with a flexible work schedule that includes flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of unpaid family medical leave.
Vacation & Time Off Benefits
Generous PTO
ESO employees receive between 20 and 30 days per year of paid time off based on years of service. This amount is prorated in the employee's first year.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
ESO hosts company outings periodically.
Game Room
ESO's game room includes Ping Pong, Pool Table, Video Games, Darts and a tv with streaming capabilities.
Stocked Kitchen
ESO has a fully stocked kitchen including unlimited snacks, coffee and sodas.
Happy Hours
Happy hours are hosted on occasion at the team's discretion or for the larger group.
Parking
ESO offers employees free onsite parking.
Fitness Subsidies
ESO will reimburse up to $250 per year for qualified health and wellness expenses such as gym memberships, yoga classes, smoking cessation, etc.
Professional Development Benefits
Lunch and learns
ESO hosts lunch and learn meetings on occasion.
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