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Salesforce Developer

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About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

ThousandEyes is a newly acquired member of the Cisco family, and we are looking to expand our Sales operations team. This is an outstanding opportunity to be part of an exciting, fast-paced industry with a lot of potential for future growth and career-advancement.


About the Role

ThousandEyes is seeking a highly motivated Salesforce Developer to join our Global Sales Operations team. You’ll be a key member of our team and instrumental in defining the business processes to scale the company. As a key member of the Salesforce team, you will own  key technical aspects of the Force.com platform, including custom development and systems integrations. You will be responsible for ongoing optimization requests of our Salesforce instance by responding to and delegating tickets, gathering requirements, developing processes based on best practices, and implementing automation to increase efficiency. This position requires an individual who is team-oriented and able to collaborate, excited to support a growing organization, driven to produce high-quality results, and a self starter that thrives on learning and continued improvement.  An example of a near-term focus will be integrating ThousandEyes' Salesforce system and business process with other Cisco Business Units. 

Requirements

  • At least 5 years developing for the Salesforce Platform (Apex Controllers, Triggers, Batch APEX,Visualforce, SOQL, SOSL, Lightning Web Components, and other Salesforce programmatic solutions)
  • Experience in Salesforce product suite including Salesforce Lightning, Sales Cloud, Service Cloud, App Cloud, and AppExchange solutions
  • Experience building integrations with Salesforce and 3rd-party APIs with the Salesforce platform. In-depth knowledge of Salesforce SOAP API, REST API, and BULK API Force.com APIs, Webhooks and Web Services
  • Extensive development experience using VisualForce, Apex controllers, Triggers, Batch Apex, and other programmatic solutions on the Salesforce platform.
  • Experience with SQL databases (MySQL, PostgreSQL, Oracle)
  • Experience with Salesforce tools: Data Loader, DemandTools, Workbench, Flow and Process Designer, 
  • Understanding and experience with security features (SSO, Org-Wide Permissions, Field Level Settings)
  • Experienced in all software development project phases, including requirements gathering, system design and build, testing, and end user training.
  • Understanding of when to use declarative vs programmatic development 
  • Salesforce Advanced Administrator and Platform App Builder Certification
  • Experience using Github for source control
  • Experience using CI/CD, packaging and deployment tools
  • Experience with Java

Nice-to-haves 

  • Experience configuring and customizing Salesforce Communities including embedded service and Omni Channel for Lightning
  • Ability to work directly with stakeholders, gather requirements, and manage multiple projects
  • Experience with Salesforce CPQ or equivalent quoting tool
  • Experience with Zuora integration or equivalent billing and subscription management tool
  • Salesforce Platform Developer I and II certifications

Responsibilities

  • Implement Salesforce solutions that adhere to platform best practices. Typical Salesforce implementations include custom platform development (Apex, Visualforce, Lightning Components), integrations with back office systems (often through the use of middleware tools) and complex data migrations.
  • Develop custom solutions and interfaces on top of the Salesforce platform
  • Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation
  • Absorb new product and technical capabilities from Salesforce during new product releases and acquisitions.
  • Maintain and Develop integration with ThousandEyes SAAS offering including license provisioning 
  • Maintain and develop new functionality of existing web applications
  • Partner with other business units within Cisco to create integrations to support in-direct sales channels


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Murtaza Doctor
Murtaza Doctor
VP of Engineering & Operations
LEAD BY EXAMPLE
Building engaged teams fueled by autonomy
As a senior leader, Murtaza Doctor believes in the power of people. “Our strategy revolves around our primary pillars of people, product and profits — but always people first,” he said. As part of his mission, Doctor spends significant time making strategic hires to drive the business forward and creating growth opportunities for his employees through OKR goals. “Being an active part of day-to-day operations is critical, but it’s essential to let the team realize they’re the best people to drive decisions,” he said. “If you have passionate and engaged teams, excellence will follow.”
As a senior leader, Murtaza Doctor believes in the power of people. “Our strategy revolves around our primary pillars of people, product and profits — but always people first,” he said. As part of his mission, Doctor spends significant time making strategic hires to drive the business forward and creating growth opportunities for his employees through OKR goals. “Being an active part of day-to-day operations is critical, but it’s essential to let the team realize they’re the best people to drive decisions,” he said. “If you have passionate and engaged teams, excellence will follow.”
Accountability, getting things done and driving data-driven decisions are core parts of our culture that have been instilled from day one by our founders.
Lana Glatt
Lana Glatt
Engineering Project Manager
INDIVIDUAL EMPOWERMENT
Finding support to reach new heights
From day one, Lana Glatt has been grateful for ThousandEyes’ atmosphere of growth and accountability. “It’s enabled me to take on more tasks and steer my career in the best direction for me, while always providing the needed resources for development,” she said. Glatt is responsible for strengthening the onboarding process for remote employees — and her passion for the job has stood out. “Because of the support I’ve felt while growing my career, I’m passionate about helping others on my team to grow and to achieve their career goals!”
From day one, Lana Glatt has been grateful for ThousandEyes’ atmosphere of growth and accountability. “It’s enabled me to take on more tasks and steer my career in the best direction for me, while always providing the needed resources for development,” she said. Glatt is responsible for strengthening the onboarding process for remote employees — and her passion for the job has stood out. “Because of the support I’ve felt while growing my career, I’m passionate about helping others on my team to grow and to achieve their career goals!”
From day one I’ve felt empowered to take on additional responsibilities and to pursue my passions, which eventually led me to transition into a project management role.
Joe Vaccaro
Joe Vaccaro
VP of Product
TECHNICAL EXCELLENCE
Improving lives through innovation
As VP of product, Joe Vaccaro’s role is about continuous improvement. “People turn to ThousandEyes to give them superpowers to gain visibility and control into every digital experience,” he said. That means helping customers see why disruptions happen and what they can do about them. Also essential? Capturing feedback to provide real-time solutions. “If ThousandEyes can improve the quality of the internet, then we can improve the quality of life for people, and I can’t think of anything more important to get excited about each day.”
As VP of product, Joe Vaccaro’s role is about continuous improvement. “People turn to ThousandEyes to give them superpowers to gain visibility and control into every digital experience,” he said. That means helping customers see why disruptions happen and what they can do about them. Also essential? Capturing feedback to provide real-time solutions. “If ThousandEyes can improve the quality of the internet, then we can improve the quality of life for people, and I can’t think of anything more important to get excited about each day.”
From helping to set strategy, communicate direction, write specifications, prototype with design and manage backlog, the role of product at ThousandEyes is truly diverse, which is why I love it.
Murtaza Doctor
Murtaza Doctor
Lana Glatt
Lana Glatt
Joe Vaccaro
Joe Vaccaro

What are Cisco ThousandEyes Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations. We give every employee time off to volunteer in their local community.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Day off for your birthday
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
5 Cisco implemented days off a year "Day For Me"
Financial & Retirement
401(K)
401(K) matching
Employees can contribute up to IRS limits and Cisco matches their contributions dollar-for-dollar, up to 4.5 percent of eligible pay
Employee stock purchase plan
Employees who work more than 20 hours per week can purchase up to 10% of your Eligible Earnings, with an annual limitation of 25K.
Performance bonus
Charitable contribution matching
Donation match up to 25K to most non-profit organizations
Child Care & Parental Leave Benefits
Childcare benefits
Offered onsite at select Cisco locations
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
4 weeks of PTO per year
Paid volunteer time
10 days of paid volunteer time off per year
Paid holidays
Paid sick days
Company-wide vacation
Annual Cisco shut down where the entire company takes time off around the Holidays/New Year.
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Excellent medical, dental, vision, and life insurance. Generous ESPP, 401k match, hybrid work options, gym discounts, mental wellbeing, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy-friendly options (when we are in the office)!

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