Ascension
Be part of the work that directly impacts our patients.
Austin, TX
Remote

Salesforce Domain Owner at Ascension (Austin, TX or Remote)

| Austin | Remote
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We Are Hiring
Are you a talented Salesforce Domain Owner? Apply now!
What You Will Do
Job Summary:
Primary objective of the role is to drive the translation of business processes into successful build requirements and delivered functionality. To achieve an exceptional end user experience, this role will work in collaboration with the Salesforce team, business stakeholders, and other technology teams that impact the end to end business process. Daily activities will include, but are not limited to: resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce incoming requests, and collaborating with development teams to improve the design of new functionality.
The role will require organization and the ability to support multiple priorities coming from multiple stakeholders. It is imperative that this role build relationships with business end users and stakeholders to understand the business case and identify requirements to inform the technical design. Working with the Solution Architect this role will validate that the planning and design will meet the needs of the business. This role will then serve as a project leader for the development team during the build and will validate that functionality meets the business' needs.
The role will have accountability for the end-to-end success of projects, will provide leadership for project teams, and be the main point of contact for project stakeholders. Additionally, the role will have responsibility for tying project objectives to product functionality serving the overall enhancement and scaling of the Salesforce platform.
Responsibilities:
  • Conducts diagnosis of business problems; designs, directs, and performs analyses to identify business value, process improvements, and success metrics.
  • Determine economic feasibility of proposed system solutions; collaborating with solution architects and other technical teams to determine scope of work required to meet the business need.
  • Documents requirements and leads design sessions by presenting logical statements of business problems and designs.
  • Partners with business leaders to define process requirements and works with solution architects to translate into technical solutions.
  • Troubleshoots business problems and high level issues on a daily basis working with functional and technical resources; provides input and makes recommendations to improve the quality and assurance of the solution being developed.
  • Applies change control principles while working in a cross site environment when making system changes and modifications.
  • Provides business expertise to inform the development of functionality on the Salesforce platform.
  • Assists with decisions based on a high degree of technical understanding and thorough understanding of the implications across the organization.
  • Translates application and end user system requirements into technical requirements.
  • Analyzes and solves complex problems, making recommendations as needed, applying creative, in-depth functional and theoretical knowledge.
  • Works with security and compliance to ensure the Salesforce platform meets the organization's standards and protects Ascension data.
  • Leads orientation and planning review sessions with Information Technology project managers
  • In collaboration with the Salesforce team and the rest of the organization, manage the execution of the deployment process.

Complexity of Work:
Within scope of job, it requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required.
Minimum Qualifications
  • Experience in Salesforce (SFDC) CRM with end to end implementation experience. Experience in Health Cloud and/or Marketing Cloud preferred.
  • Salesforce integration experience, including between different business systems
  • Proficiency in declarative development on the Salesforce platform.
  • Strong practical knowledge of devops with Salesforce. Experience with Copado preferred.
  • Experience in component driven development and Object Oriented Architecture.
  • Ability to identify gaps between current and desired end-states, and contribute to the Salesforce roadmap.
  • Experience working in a SCRUM or agile environment, leading ceremonies and driving agile practices.
  • Experience documenting user stories and creating to-be process flow diagrams
  • Experience in a Healthcare setting preferred

Education:
  • Bachelor's degree required. Master's of Business preferred.
  • Salesforce Admin, App Builder, Developer, and/or Service Cloud Consultant Certifications preferred

Work Experience:
  • 3 years of CRM experience required.
  • 2 year of leadership or management experience preferred.

Manage administration and maintenance of assigned information systems, function(s) and/or resources.
  • Manage assignments for installations, conversions and upgrades, and develop implementation plans that ensure minimal impact on end users.
  • Collaborate on needs analysis for customer service, upgrades or changes to systems.
  • Recommend cost-effective hardware/software solutions.
  • Manage multiple projects, often through subordinate project managers.
  • Ensure resources and organization structure are in place and operating effectively; and anticipate conflicting needs and proactively resolve them.
  • Direct, develop, and present to management various analyses that include organization, systems, feasibility and cost/benefit studies, implementation plans.
  • Exercise judgment and influence on key technical decisions, standards, policies, environment selection, architecture, data flows and technical solutions.

What You Will Need
Licensure / Certification / Registration:
  • Certification credentialed from the International Association of Information Technology Asset Managers preferred.

Education:
  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:
  • 3 years of experience required.
  • 5 years of experience preferred.
  • 1 year of leadership or management experience preferred.

Additional Preferences
No additional preferences.
Why Join Our Team
When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension Technologies is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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Where we are

11801 Domain Boulevard, Austin, TX 78758

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SendGridEmail
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What are Ascension Perks + Benefits

Ascension Benefits Overview

While the Ascension network expands across the United States, a common bond unites our caregivers at each ministry: the desire to provide compassionate, personalized care for all — especially those most in need. To ensure we are caring for the needs of our quality associates, we offer affordable, accessible care through our comprehensive benefits program. With many choices, you can select the plans that best meet your needs, providing security now and in the future

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks

An Insider's view of Ascension

What is your vision for the company?

“I work with a bunch of creatives in the human-centered design field; we live in a constant state of curiosity and are always challenging assumptions. Our team focuses on uncovering the challenges that our patients and caregivers face and we ultimately hope to provide solutions to address any pain points"

Esha Bhargava

VP Experience Research, Clinical Products

How do you empower your team to be more creative?

“My goal is never to tell my teams how to do something. I want my teams to feel empowered to own their solutions in addition to the creative process it takes to get them there. When a team’s software exceeds the mark, I ensure they receive the recognition they deserve as part of their commitment to supporting our healthcare communities.

Michael Behm

Director of Software Engineering

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