Salesforce Platform Manager

| Austin | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About the job

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

 

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

 

Our team is passionate about challenging the status quo of the credit industry by providing people with accessible tools to take control of their credit. Executing our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

 

About The Job

Self Financial is looking for a Salesforce Platform Manager to support our Operations teams to scale our systems, tools, and processes. You will be responsible for developing solutions using native Salesforce tools (Flow Builder, Process Builder, Visual Flow, Exchange Apps, etc.) as well as vetting third-party vendors required to achieve stakeholder goals. Additionally, you will work with the Self product and engineering teams to support Salesforce data integrations with internal Self systems and serve as a subject matter expert to advise Self team members on best practices. You will have autonomy to evaluate current configurations and produce long-term roadmaps to support a variety of internal operating teams and external partners.

 

What You Will Do

  • Support business operations requirements management for new and existing Salesforce tooling features
  • Build and deploy independent and engineering dependent solutions using flow builders, process builders, visual flow, etc. in sandbox and production environments
  • Own scaling metrics such as support automation rates, handle time improvements, and 1st contact resolution rates
  • Advise product and engineering on data integration best practices that are optimized for performance and built to scale; articulate design considerations, trade-offs, benefits, and recommendations for technical architecture
  • Support the end-to-end development lifecycle for all Salesforce deployments and create/evolve testing and deployment strategies
  • Mentor junior operations specialists, take on leadership roles to expand overall team capabilities, etc.
  • Escalation point of contact for technical issues and security requirements

 

 

What You Bring

  • 5+ years of external consulting experience
  • 5+ years’ experience identifying and documenting business process requirements, developing process flow analysis, data modeling, functional design experience, and creating project plans
  • 5+ years experience with Salesforce configuration and custom development desired (Apex, VF, integrations, Lightning Web Components, data migrations, executing deployments)
  • Ability to develop and review technical specifications and documentation
  • Proven leadership skills
  • Strong risk management mindset
  • Excellent problem-solving capabilities and decision-making instincts
  • Strong communication, interpersonal and negotiation skills
  • Ability to delegate effectively
  • Team-oriented, high empathy, and transparent
  • Ability to see the big picture and scale Salesforce platform to meet current and future business needs

 

Systems Experience

  • Salesforce Products (Service Cloud, Experience Cloud, & 3rd party integrations)
  • Programming experience (Apex, VisualForce, Lightning Web Components, HTML, or other applicable languages)
  • Atlassian Products (Jira, Service Management, & Confluence)
  • LucidChart (or comparable process mapping tools)

 

Certifications:

  • Administrator
  • Advanced Administrator
  • Platform App Builder
  • Platform Developer I
  • Platform Developer II

 

Bonus Certifications:

  • Service Cloud Consultant
  • Application Architect
  • System Architect
  • Technical Architect

 

Benefits and Perks:

We have the compensation and benefits you expect. But, there's one thing that Self Financial can offer that many startups cannot: we can positively change the world while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.

 

Our perks include:

  • Stock options
  • Quarterly performance-based bonuses
  • Generous employer-paid health, vision, and dental insurance coverage
  • Flexible vacation policy
  • Educational assistance
  • Free gym membership
  • Free at-home workout through Sworkit
  • Casual dress code
  • Team building events and activities
  • Remote work arrangements/ flexible work schedule
  • 401K

 

Self Financial requires all employees hired to successfully pass a background check.

 

We are an Equal Opportunity Employer.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • BrazeAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • ContentfulCMS
    • MailChimpEmail

Location

Our company is in the heart of downtown Austin overlooking the world-famous sixth street district and the Texas State Capitol building.

An Insider's view of Self Financial

What’s the vibe like in the office?

We are constantly growing and facing new challenges, but everyone works well together. Our company events are always fun and a good way to get to know each other better. We are a very tight-knit group, and I wouldn't have it any other way!

Joanna

Customer Success Team Lead

What projects are you most excited about?

The best part about being at a company at this stage is being able to build data infrastructure and marketing programs from the ground up. I'm most excited to build out our entire retention marketing strategy to drive increased user engagement. We're utilizing a great growth automation system that allows us to do some really cool things.

Tim

Director of User Acquisition

How has your career grown since starting at the company?

Since joining Self, I've had the opportunity to develop my skills in both our frontend and backend repos. I've also learned a lot about working together with stakeholders to create new features or resolve bugs. I definitely feel like a stronger engineer having worked on this team and learning so much from my colleagues about maintainable code.

Kristin

Software Engineer

What is your vision for the company?

Most financial institutions cast aside those considered low-to-moderate income. We help people with fundamental aspects of financial health – building credit, using it wisely and saving money. My goal is to continue building a company of highly talented and collaborative people driven by a mission of helping people achieve financial stability.

Brett

Chief Marketing Officer

How do you collaborate with other teams in the company?

As a fast paced work environment, collaboration is key. It’s great to work with people who are willing to help each other out. If you have a question, it’s as easy as walking to their desk to ask!

Jorge

Compliance Manager

What are Self Financial Perks + Benefits

Self Financial Benefits Overview

We're located in downtown Austin with a direct view of the Capitol! Being in the heart of the action creates an exciting place to grow the company and make a huge impact for our customers.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Equity Incentive Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
We offer relocation assistance to new employees.
Fitness Subsidies
We offer gym membership for employees.
Home Office Stipend for Remote Employees
Covid Stipend
Professional Development Benefits
Job Training & Conferences
Self offers employees professional development opportunities like an annual individual budget for training.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, leadership mentoring.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
We offer paid industry certifications for specific positions at Self.
More Jobs at Self Financial26 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Product
Sales
Marketing
new
Austin
HR + Recruiting
new
Austin
Data + Analytics
new
Austin
Product
new
Austin
Sales
new
Austin
Finance
new
Austin
HR + Recruiting
new
Austin
Developer
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Developer
new
Remote
Developer
new
Austin
Developer
new
Austin
Product
new
Austin
Product
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Self Financial's full profileSee more Self Financial jobs