Senior Application Engineer

| Austin

As a Senior Application Engineer, you will become an expert with Khoros' Care and Marketing products and implementing customizations and integrations for our customers using the platform API. You will be expected to define best practices and document to ensure repeatability. You will also be the point person working directly with our customers to ensure the solutions you build are meeting their expectations. You are an excellent collaborator, working with our Project Managers and Solutions Architects on the requirements and design for the software you develop.

Responsibilities

  • Designing, implementing, testing, documenting, deploying, and supporting custom features and integrations to the company's products, focusing on customizations and integrations to the Care and Marketing products
  • Work with the product and engineering teams to create and document best practices regarding the integrations and customizations 
  • Supporting teammates to maximize their professional effectiveness and potential; ensuring that colleagues have a path to resolution on technical issues, assisting or redirecting if necessary
  • Managing and accounting for your own time and activities

Requirements

  • B.S. in Computer Science, Electrical Engineering or relevant field
  • Knowledge of computer science fundamentals: data structures and algorithms, object-oriented programming, design patterns, concurrency, files and databases, performance analysis, declarative/imperative programming models
  • Development experience with web services including REST, SOAP, WSDL, UDDI, and XML, JSON/P data formats
  • Working knowledge of Amazon Web Services (AWS) stack
  • Experience with JavaScript including recent work with server-side network programming frameworks (e.g.: io.js, node.js); some experience with PHP is a plus (for legacy code maintenance)
  • Strong command of the English language (written, spoken, colloquial)
  • Ability to interact with technical and non-technical customers in support of project deliverables
  • Scoping and estimating technical work using a variety of methodologies (formal and informal)
  • Ability to travel ~10% (for customer meetings, conferences, internal meetings or workshops)

Additional Skills

  • Working knowledge of UNIX operating systems architecture and implementations; practical knowledge of command-line tools and scripting; systems administration skills a plus
  • Professional experience with:
    • Federated identity management architectures (e.g.: cookie-based, OAuth, Open ID, SAML) and implementations (e.g.: Okta, PingFederate, Auth0)
    • DevOps and Continuous Integration / Continuous Deployment (CI/CD) practices
    • Public key cryptography including TLS/SSL, SSH, JKS, and X.509 PKI
    • Software revision control systems including Git and Subversion; experience with software configuration management, branching, merging, and continuous integration a plus
    • Implementing software root cause analysis procedures; ability to diagnose problems in complex technology environments; ability to communicate findings to technical and non-technical audiences
    • Documenting requirements, functionality, architecture, and design for technical features or integrations
    • Agile Scrum methodology or other software development methodologies (e.g.: Iterative, Spiral, SDLC, XP)
    • Test-driven development including automated testing frameworks (e.g.: JUnit, TestNG, Selenium)

The Perks at Khoros:

  • An incredible work environment – fun, casual, fast-paced environment
  • Health, dental, vision, disability, and 401K benefits
  • Flexible paid time off
  • Fresh, healthy lunches catered three days a week
  • Unlimited snacks and drinks
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
We provide breakfast tacos on Tuesday with light breakfast items available everyday (yogurt, etc.). Employees get free lunch on Monday, Wednesday, Thursday and we have lunch drop available Tu and Fr.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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