Senior Data Reliability Engineer at EZ Texting

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Who We Are:

EZ Texting is the #1 text communications technology company delivering fast, easy, and effective solutions for businesses across a wide variety of industries. Dreamers first, we are at the forefront of revolutionizing the way businesses communicate with their customers and believe personal relationships can transform an organization’s ability to grow. 

Our employees are our greatest strength. We’re expanding quickly and scaling our teams to help accelerate growth while remaining committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class employer for remote work — with benefits to match!

We are open to hire in CA, NY, TX, OR, WA, GA, PA, & TN, but welcome top applicants nationwide as we expand our operating boundaries.

Role Overview: 

After our employees and culture, our data is our greatest asset. We extract valuable insights from our data to help our customers achieve their desired outcomes quickly and easily. Data Reliability Engineers (DRE) are responsible for keeping database systems that support all user-facing services and many other production systems running smoothly 24/7/365. DREs are a blend of database engineers, software developers, and automation gurus that apply sound engineering principles, operational discipline and mature automation, while specializing in data storage solutions. In that capacity, DREs are peers to SREs and bring database and data expertise to the SRE and engineering teams.

Primary Responsibilities: 
  • Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach.

  • Proactively work on efficiency and capacity planning to set clear requirements and reduce resource usage.

  • Improve the performance of the system by either making better use of resources, distributing load or reducing the latency.

  • Identify the SLO (Service Level Objectives) that will align the team to meet the availability and latency objectives.

  • Deliver projects, design solutions, identify potential issues, tradeoffs and risks.

  • Deliver production solutions that scale, identify automation points, and propose ideas on how to improve efficiency.

  • Provide emergency response either by being on-call or by reacting to symptoms according to monitoring.

  • Identify parts of the system that do not scale, provide immediate palliative measures and drive long term resolution of these incidents.

  • Perform and run blameless RCA's on incidents and outages.

  • Lead and mentor by setting the example.

  • Improve documentation all around.

Required Qualifications: 
  • Bachelor’s degree in Computer Science, Computer Engineering or relevant field.

  • 5+ years experience in a similar role.

  • 5+ years experience running MySQL in production environments.

  • 3+ years experience running ElasticSearch in production environments.

  • 3+ years experience in a software engineering role (Python, Ruby, Java or Go).

  • 2+ years experience working with Microservices architecture.

  • 2+ years experience with infrastructure automation and configuration management (Terraform, Ansible, Chef, Puppet).

  • Able to review SQL statements and guide developers with best practices.

  • Strong knowledge of database structure systems and data mining.

  • Have an urge to collaborate and communicate asynchronously.

  • Have an urge to document all the things so you don't need to learn the same thing twice.

  • Process oriented, driven to iterate on existing processes or create new ones.

  • Have the ability to orchestrate and automate complex administrative tasks.

  • Have a passion for stable and secure systems management practices.

  • Constantly improve product quality, security, and performance.

  • Excellent written and verbal English communication skills.

  • Have a proactive, grab-a-shovel and go-for-it attitude.

  • Have an urge for delivering quickly and iterating fast.

  • Excellent organizational and analytical abilities.

  • Outstanding problem solver.

Preferred Qualifications:
  • Understanding of analytical data warehouses, like Snowflake.

  • Hands-on experience implementing ETL (or ELT) best practices at scale.

  • Hands-on experience with any of the following tools or technologies: Glue, Airflow, Dataflow, BigQuery, Tableau, PowerBI, Ignite, Jupyter.

  • Experience publishing/consuming data to/from SaaS application APIs.

  • Experience with Java.

  • Data modeling skills.

Benefits:

Benefits available to EZ Texting team members include, but are not limited to:

  • 100% paid medical, vision, dental and life insurance for self (generous coverage for families)
  • Stock options

  • 401(k) plan

  • Paid vacation and unlimited sick leave

  • Paid parental leave

  • Annual personalized learning reimbursement

  • Quarterly wellness reimbursement

Remote-work optimization benefits including:

  • Monthly internet reimbursement

  • Monthly flexible remote work stipend, including DoorDash subscription

  • Annual home office enhancement stipend

  • Direct-billing ordering for supplies 

EZ Texting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ZendFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM

Location

EZ Texting, voted a Best Place to Work since 2014, is located in North Austin near great shopping and dining about a mile from The Domain.

An Insider's view of EZ Texting

What's something quirky about your company?

The people. Sometimes random dance parties happen out of nowhere and everyone really gets into it. It really helps us to relieve stress when you work with a bunch of quirky people who entertain you. We may look silly, but we have fun! It's truly enjoyable to work with people who make you laugh and smile all day.

Jennifer

Client Success Manager

What projects are you most excited about?

I'm most excited about our focus on customer retention. While we have tens of thousands of customers, we are holding ourselves to even higher standards of success in 2019. I’m thrilled to show more customers our best in class mobile marketing and communication platform so they can ultimately build a specialized texting solution.

Jacob

Customer Success Manager

How has your career grown since starting at the company?

Since I've joined the EZ Texting family a few years ago, I've grown as an individual and professionally in my career. EZ Texting allows me to contribute to our day-to-day processes and give feedback on how to improve as a team. I feel like I am an integral part of the team's growth and culture!

Kristina

Sr Account Executive

What is your vision for the company?

EZ Texting is in an organization focused on our customers, and the people who work to better our customer's lives. My vision is simply to help foster that culture of hustle and respect, while always looking for ways to challenge ourselves to be better today than we were yesterday.

Navin

Sr Director, Customer Operations

What’s the vibe like in the office?

Many people discuss the culture of a company, but rarely recognize that the culture of a company is based upon the character of a company. Our office runs on a consistent list of values such as achievement, determination, fairness, growth, recognition, and trustworthiness. These values create a culture of transparency, openness and chill vibes.

Anthony

Inside Sales Specialist

What are EZ Texting Perks + Benefits

EZ Texting Benefits Overview

We have amazing perks for each of our employees here at EZ Texting. From Stock Options to FULLY PAID Medical Benefits, the list goes on!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
EZ Texting disability insurances covers you for both short-term and long-term disability.
Dental Benefits
Fully Paid
Vision Benefits
Fully Paid
Health Insurance Benefits
Fully Paid
Life Insurance
EZ Texting covers you for life insurance with a payout of 2X an employee's annual salary. Employees also have an option to purchase additional coverage.
Wellness Programs
EZ Texting hosts a wellness activity once a month which includes things like yoga, meditation, nutritionist guest speaker, massages, etc.
Retirement & Stock Options Benefits
401(K)
Company Equity
EZ Texting offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
EZ Texting compensation plans include an annual bonus for all regular full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
EZ Texting offers a flexible work schedule outside of core hours (10AM-4PM)
Remote Work Program
Our remote work program includes work from home Work remotely $2 days per week.
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
EZ Texting sponsors a family oriented picnic Annually.
Vacation & Time Off Benefits
Generous PTO
EZ Texting offers 2 weeks of paid time off for all employees and up to 4 weeks off for tenured employees of five years or longer.
Paid Volunteer Time
Our employees receive 32 hours per year of paid volunteer time.
Paid Holidays
EZ Texting offers all employees paid time off to observe all major holidays. Each employee also receives an additional 5 floating holidays per calendar year.
Paid Sick Days
EZ Texting offers UNLIMITED sick leave for all employees.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
EZ Texting has fully stocked kitchens including unlimited snacks, coffee, tea, etc.
Some Meals Provided
EZ Texting provides a weekly catered lunch on Tuesdays.
Happy Hours
EZ Texting provides an in-house Happy Hour on Fridays.
Parking
EZ Texting provides a parking pass at one of the local lots or we will reimburse your monthly parking expenses. We also will compensate you for opting out of a parking pass.
Pet Friendly
EZ Texting has a dog friendly environment.
Fitness Subsidies
EZ Texting reimburses it's employees up to $70 per month for a gym membership.
Professional Development Benefits
Job Training & Conferences
EZ Texting offers employees professional development opportunities like Annual individual budget for training.
Tuition Reimbursement
Lunch and learns
EZ Texting host EZ Talks once a week where we learn more about the ins and outs of the company.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annualy for continuing education.
Time allotted for learning
EZ Texting allows employees to set aside 10% of working hours for learning.
Online course subscriptions available

Additional Perks + Benefits

Here at EZ Texting we focus on our employees' happiness. We encourage professional development and also want employees to maintain a healthy work-life balance.

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