Senior Manager, Engineering (Austin Metro, or San Francisco Metro)

| Austin
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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce, named a 2022 "Best Place to Work" in Austin, is looking for a Senior Engineering Manager and leader for our Security Pod in the exciting & rapidly growing e-commerce industry.

The BigCommerce Engineering team is on a mission to build the top-tier SaaS ecommerce platform. Our distributed team of engineers works from our Austin, San Francisco, and Sydney offices and are focused on building the right product for our customers in the right way.

The Security Pod consists of two security-focused development teams. One is responsible for the authentication and authorization layer that protects the BC platform including its APIs. The other focuses on providing tools for improving risk management for BigCommerce and its merchants. This includes providing secure and audited access to potentially critical merchant information as well as surfacing the information our merchants need to manage risk for their online commerce presence. 

Our tech stack varies between Scala, Ruby, and PHP on the backend along with React + TypeScript and legacy Angular on the front-end. We use a combination of public-facing REST APIs as well as internally-facing gRPC endpoints to communicate between services and front-ends. These two teams will primarily focus on Scala and Ruby for the backend.
This role is for a person who thrives at building impactful software engineering teams and is passionate about empowering engineers to achieve the best work of their careers. Well respected by technical and non-technical individuals, this person is an influential leader, coach, manager, and engineer. This leader will need to balance: driving our daring product roadmap, improving the performance and stability of our system, introducing engineering standard methodologies into the organization, and leading/mentoring other engineers.

Hybrid: “Flexible work from home options "Available in Austin, Texas Metro, and San Francisco, CA Metro Area"

Who you are:

  • 5-7+ years experience in building systems using at least two different languages: Ruby, Scala, Java, PHP, Python, Node, etc. We currently primarily use Ruby, PHP, and Scala
  • Think iteratively by breaking down problems into smaller, result / deployable pieces
  • Experience with cloud computing such as Google Cloud Platform is highly desirable
  • 3+ years in driving & retaining a high-performance team
  • Experience with OAuth and/or SAML workflows
  • Experience building or managing distributed and/or SOA architectures
  • Experience with SaaS platforms is highly desirable
  • Experience with application optimization, profiling, & architecture

What you’ll do:

  • Oversee 2 teams with 4-8 team members
  • Support an open, positive, and energized culture
  • An effective people manager and potential hands-on coder
  • Coordinate with the BC Application Security team on standard methodologies and prioritization
  • Participate in code reviews and coach the team to implement best practices
  • Build, lead, and hire a high-caliber team of software engineers
  • Help design/architect/implement the building of services for the BigCommerce platform
  • Build highly available, distributed systems
  • Drive the technical roadmap and direction of our stack
  • Encourage innovation & champion an environment of continuous improvement
  • Partner with your Product and Project Managers to cultivate a team focused on mindful delivery
  • Collaborate with partners and other teams to promote communication & coordination
  • Organize and facilitate regular 1:1’s with your team for coaching & mentoring

Nice to have:

  • 3+ years experience using high-level Javascript frameworks (e.g., React, Vue, or Angular) to build single-page applications.
  • Experience with functional paradigms
  • Experience with Agile methodologies.
  • BS/MS in computer science or equivalent experience.
  • Excited to learn new technologies.
  • Proven UNIX knowledge. 

Our Hiring Processes Might Include

We want to see your problem-solving and analytical skills. Be prepared to write good, clean, scalable code. You don’t need to know our entire stack, but we’re looking for practical experience, someone who can tackle production problems in the cloud.

  • Recruiter Phone Screen
  • Hiring Manager Screening
  • Online Code Assessment
  • Final Team Interview 
  • All interviews are conducted via Google Meet or Zoom Webcast 

#LI-GC1

#LI-Hybrid 

Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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