Senior Manager, Site Reliability Engineering at Q2

| Austin
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Q2 is named as one of Austin’s fastest-growing companies and best places to work. Our culture is fueled by an engaged, motivated, and dedicated team who love to solve complex problems and frequently incorporate new technologies into our stack to provide our clients with a continuously improving product. 

As SRE, our team’s mission is to help Q2 deliver industry leading uptime, unparalleled system reliability, and exceptional customer experience to over 20 million users. We do this through cross-functional engagement with other engineering teams, handling issues when they happen, and promoting reliability and resilience practices throughout the organization.

As the Senior Manager of Site Reliability Engineering, you’ll bring your experience as an engineering leader with excellent cross-functional and communications skills. You’ll lead and support a world-class group of senior engineers with backgrounds in operations, software development, systems performance, and resilience engineering. Together, you’ll focus on quality of experience for our customers. It’s a rewarding and ever-changing set of challenges for a leader that cares about the complexities of socio-technical systems.

We cannot complete our mission without building a diverse and inclusive team empowered to solve problems in new ways, and we will nurture your high potential throughout your time at Q2. Come join us! 

What the SRE team does:

  • Troubleshoot critical infrastructure incidents to resolution
  • Analyze and optimize complex, large-scale distributed systems
  • Lead cross-organizational efforts to design, build, migrate, and sustain solutions
  • Improve reliability and drive down the burden of toil with tooling and automation
  • Enable continuous delivery of software updates

As a Senior Site Reliability Engineering manager at Q2, here are some of the things you would have done last week:

  • Inspire, nurture, and challenge a team of high-performing engineers
  • Collaborate with other teams and managers to foster advancement of SRE principles
  • Facilitate conversations at all levels to respectfully challenge approaches, priorities and align stakeholders on outcomes, deliverables, and resources
  • Lobby for and champion reliability efforts
  • Mature skills assessments, establish training plans, and develop core competencies with other functions to cultivate a talent pipeline

Your experience:

  • Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 10 years of related experience; or an advanced degree with 6+ years of experience; or equivalent relevant work experience.
  • Typically requires 2-5 years managing and developing employees.
  • Leading reliability efforts in a technical organization
  • Proven-track record managing multiple projects simultaneously
  • Hands-on experience with active incident management
  • Knowledge of various compliance frameworks such as SOC2 and PCI
  • Strong understanding of DevOps build / release tools and deployment strategies
  • Experience with modern SRE principles and large-scale distributed systems management would be beneficial

We value:

  • Strong facilitators who can distill issues and align individuals on a path forward
  • Passionate leaders who are biased for action and continuous improvement
  • Empathetic coaches who enjoy attentive, creative engagement of employees
  • Leaders capable of navigating ambiguity with ease
  • Individuals with technical aptitude to challenge without being too prescriptive
  • Highly engaged change agents who inspire others to make an impact everyday
  • Self-starters who communicate effectively and influence others to rally behind ideas
  • Champions of Lean Six Sigma and Root Cause problem-solving are a plus

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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