Q2
As passionate about our people as we are about our mission!
Austin, TX
Hybrid

Senior Manager, Site Reliability Engineering

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Q2 is named as one of Austin’s fastest-growing companies and best places to work. An engaged, motivated, and dedicated team who love to solve complex problems and frequently incorporate new technologies into our stack to provide our clients with a continuously improving product fuels our culture. 

As the Senior Manager of Site Reliability Engineering, you will bring your experience as an engineering leader with excellent cross-functional and communications skills. Lead and support a team of senior engineers with backgrounds in operations, software development, systems performance, and resilience engineering.

What You Will Contribute

  • Lead cross-organizational efforts to design, build, migrate, and sustain solutions.
  • Improve reliability and drive down the burden of toil with tooling and automation.
  • Enable continuous delivery of software updates
  • Inspire, nurture, and challenge a team of high-performing engineers
  • Collaborate with other teams and managers to foster advancement of SRE principles.
  • Facilitate conversations at all levels to respectfully challenge approaches, priorities and align stakeholders on outcomes, deliverables, and resources
  • Lobby for and champion reliability efforts
  • Mature skills assessments, establish training plans, and develop core competencies with other functions to cultivate a talent pipeline.

What We Are Seeking

  • Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 10 years of related experience; or an advanced degree with 6+ years of experience; or equivalent relevant work experience.
  • Typically requires 2-5 years managing and developing employees.
  • Leading reliability efforts in a technical organization.
  • Proven-track record managing multiple projects simultaneously.
  • Hands-on experience with active incident management.
  • Knowledge of various compliance frameworks such as SOC2 and PCI.
  • Strong understanding of DevOps build / release tools and deployment strategies.
  • Experience with modern SRE principles and large-scale distributed systems management.

We value

  • Strong facilitators who can distill issues and align individuals on a path forward
  • Passionate leaders who are biased for action and continuous improvement
  • Empathetic coaches who enjoy attentive, creative engagement of employees
  • Leaders capable of navigating ambiguity with ease
  • Individuals with technical aptitude to challenge without being too prescriptive
  • Highly engaged change agents who inspire others to make an impact everyday
  • Self-starters who communicate effectively and influence others to rally behind ideas
  • Champions of Lean Six Sigma and Root Cause problem-solving are a plus

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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What are Q2 Perks + Benefits

Q2 Benefits Overview

At Q2, we are as passionate about our people, as we are about our mission!
Q2 invests in our employee's success by providing robust employee health and wellness benefits.

Some Benefit Highlights include:
* Lifestyle Spending Accounts (For Gym, Babysitter, DogSitter etc.)
* Family Planning Benefits (Including Adoption Support)
* Parental Leave Benefit: New parents can enjoy 12 weeks of paid leave.
* Flexible Time Off
* HSA Matching Program
* 401K Matching Program
* Career Development Programs
* Active ERG Teams, Communities and Education
* Q2 Community and Philanthropy Programs
* Our You Earned it! Employee Rewards & Recognition Program:
These are points given between any employee recognizing great work or collaboration. The points are redeemed for products, or converted into cash donations for various charities of choice,. They can also be donated to our employee compassion fund. (See below)
* Q2 Employee Compassion Fund - Our employees donate to this fund, which is established for Q2 employees who may need short term assistance.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Want to know more about our authentic culture and work environment?
Check us out at: https://www.q2.com/culture and explore jobs today.
We'd love you to join our super hero "Circle of Awesomeness" and be part of #Q2Peeps today!

Q2 hosts various employee recognition events, philanthropic activities and our communities events, as part of our mission to build stronger more diverse communities:
* Dodgeball for Charity! (We raised $102K- last year!)
* Q2 Spark (Part of our mission to support our communities, and the communities of our customers!)
* Q2 Philanthropy Fund! We have partnered with Austin Community Foundation to make it easier and more accessible for non-profit organizations to apply for grants from Q2, as part of our community support mission.
(Check out the Q2 Stadium Dreamstarter Program!)
* Annual Employee Appreciation Day!
* Our Annual Circle of Awesomeness Celebration (A full day's celebration of employee recognition for outstanding achievements!)

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