Senior Operations Engineer at Khoros

| Austin
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Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

Khoros is seeking a Senior Operations Engineer to add to our Engineering  team. The mission of a Senior Operations Engineer is to become an expert in all areas of our infrastructure, from AWS to kubernetes to our datastores.

The ideal candidate is somebody with years of experience building, operating, and managing modern cloud architectures and infrastructures, ideally with a focus on container orchestration tools like Kubernetes. Additionally, they bring deep knowledge and expertise in datastores such as Cassandra, Elasticsearch, Kafka and MySQL. They also understand the importance of continuous observation and monitoring of the entire platform and being the place where problems are solved, not passed off.

We’re a team that believes in working and growing together with kindness - you should believe in that too.

 

Some Responsibilities Include:

  • Managing and evolving Kubernetes clusters
  • Using configuration management tools (Chef, Ansible) to reliably build infrastructure and keep it up to date
  • Administering AWS resources, in particular EC2, S3, Kinesis, RDS and Elasticache
  • Monitoring and maintaining datastores such as Elasticsearch, MySQL, Cassandra, Kafka
  • Automating tasks with custom software (Python, Ruby)
  • Mentoring and helping earlier-career team members
  • Assisting engineering teams with infrastructure consultation

 

Minimum Requirements:

  • Bachelor’s degree or equivalent work experience
  • 4+ years of operational experience with open source tech like Kubernetes and Docker
  • 4+ years of experience with datastores such as Cassandra, Elasticsearch, Kafka, and MySQL
  • Configuration management with Chef, Ansible, Puppet or similar tech
  • Experience building and maintaining infrastructure in a cloud environment

 

Preferred Requirements:

  • Experience managing and maintaining AWS infrastructures
  • 4+ years of professional programming experience
  • Experience building and managing CI/CD pipelines (Jenkins preferred)
  • Experience using monitoring and observability tools such as DataDog, Prometheus and Grafana
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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