Senior Site Reliability Engineer (SRE)

| Austin
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Senior Site Reliability Engineer (SRE) - Position Profile

SmarterHQ - www.smarterhq.com

Job Location: Austin, TX

Who We Are

Venture-backed by Battery Ventures, Simon Venture Group and Spring Lake Equity Partners, SmarterHQ develops a multi-channel behavioral marketing and personalization platform, empowering some of the largest brands in the world, including Sam's Club, Bloomingdales, Hilton, Finish Line, QVC and many more, to personalize individual customer interactions in real-time. Founded and led by executives from ExactTarget (Salesforce), Bazaarvoice, Adobe and other market-leading companies, SmarterHQ provides its clients with a SaaS platform that produces incredible analytics and ROI through personalized marketing campaigns. Our tools create and automate these campaigns through analyzed customer behavior, aggregated online and in store.

Ideal Candidate

The Senior Site Reliability Engineer is based in our Austin, TX office reporting to the VP of Engineering, and is responsible for helping oversee all technical aspects of company production hardware and software infrastructure. He/she will be well-versed in current DevOps principles, best practices and familiar with a variety of automation and CI/CD concepts. The ideal candidate espouses the methods of DevOps as well as platform engineering, while focusing on delivering innovative and resilient infrastructure for providing customer facing improvements across the engineering stack. We are a data driven culture, utilizing data as well as wisdom to drive our technology improvement decisions.

You are talented, passionate, motivated and ready to expand your skill-set and responsibilities with a rapidly growing big data and predictive analytics company. You enjoy working with a great team and collaborating to drive effective solutions to complex problems. You also take ownership of your deliverables ensuring quality and timely delivery. We provide a flexible work environment that enables autonomy and promotes effectual delivery. We don’t get caught up in rigid processes and procedures.

Technologies: aws, python, dotnetcore, terraform, puppet, chef, serverless, circleci, prometheus, newrelic, ubuntu linux, postgresql, redshift, docker, lambda


Selected Highlights/Responsibilities

  • Report directly to the VP of Engineering.
  • Will work with the Development, QA and Product Teams.
  • Responsible for developing, implementing, and optimizing the efficiency of infrastructure as well as the reliability, and scalability of our tech stack.
  • Managing operations, triaging, and fixing operational issues as needed
  • Perform ongoing routine application and system maintenance tasks.
  • Assists in establishing requirements, methods and procedures for routine maintenance.
  • Build servers and systems within AWS environment
  • Work with vendors to resolve problems and develop solutions
  • Troubleshoot existing information systems to identify errors or deficiencies and develops solutions
  • On call rotation for production issues, along with the rest of engineering
  • Implementing headless Puppet with Bolt, for Ansible style configuration automation along with Terraform
  • Document and deploy security features in the environment
  • Support the application both infrastructure and software
  • Responsible for platform deployments
  • Participate in an experienced, energetic team on a highly iterative development schedule

Requirements

  • 3+ year's experience utilizing a broad range of cloud based technologies such as AWS and Google Cloud (GCE) to build, improve, and maintain resilient cloud based architectures
  • 7+ years of experience in complex unix and linux based production environments
  • Must have a solid foundational knowledge of security best practices and approaches
  • Experience as a Site Reliability or DevOps Engineer in a high SLA AWS environment is a plus
  • Strong scripting and automation skills in python, terraform, puppet and or chef, and continuous integration platforms such as CircleCI
  • Experience with platform monitoring tools like Prometheus, New Relic, AWS CloudWatch, and legacy monitoring systems such as Nagios
  • Ability to analyse and resolve complex infrastructure resource and application deployment issues under pressure, can-do attitude
  • Intellectual curiosity, thirst for learning, coach-able, mentor-able
  • Strong bias for action. Move fast, and try not to break things. Change inevitably leads to regressions and unforeseen behaviors; which is where learning occurs
  • Excellent verbal and written communication skills
  • Meticulous attention to detail, embraces a sense of accountability
  • B.S. in Computer Science or equivalent technical experience. 

Our Methods

  • Agile - scrum style for platform teams  (we believe in the agile manifesto)
  • Modern, collaborative product management discipline
  • Direct customer feedback – see how you make a difference every day
  • SRE is a contributor on every engineering team and integral part of the software lifecycle

A Day in the Life…

  • Standup / Sprint Planning / Sprint Review / Retrospectives
  • Collaborative coding / code reviews
  • Mentoring and bleeding edge technology exposure and exploration
  • Process and infrastructure improvements
  • Heads downtime to support forward progress
  • Regular after-hours social opportunities (always optional)

Perks

  • Health Insurance, HSA Employer Contribution, Vision, Dental, Disability
  • Company Provided Group Life Insurance, 401K
  • A startup culture tuned for success - with complete transparency of the entire business’ performance
  • Work at home flexibility
  • Well-stocked, vibrant office
  • Unmetered paid time off
  • Mobile phone and gym membership stipend
  • Employee recognition, training, and mentoring opportunities
  • Customers that you recognize and a sales team that regularly wins against Fortune 500 competitors
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Location

8911 N Capital of Texas Hwy, Austin, TX 78759

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