Senior Site Reliability Engineer
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.
Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.
Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge - transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And that's why we are the most loved and trusted company in security.
The Senior Site Reliability Engineer is passionate about software performance and reliability of software systems, and understands the metrics that drive performance behavior in software systems. You will develop software and tools to empower Duo's product development teams to maintain software releases quickly and smoothly. You will collaborate with a wide range of internal partners to engineer automated solutions in an effort to remove toil and enhance stability for a variety of infrastructure, with an emphasis on scalability. You will face challenges that require an engineering mindset and a desire to automate everything possible.
Skills you have....

• Ability to focus and plan for work on or beyond a full quarter time horizon
• Ability to plan, design, and own technical solutions with broad or complex requirements using an insightful and strategic approach
• Ability to describe, analyze, and convince others about major technical tradeoffs and decisions
• Ability to work across teams and with other managers to spec out high level designs for platform improvements
• Willingness to own initiatives and deliver them working in cross-functional teams
• History of writing performant, maintainable, testable code
• You are passionate about automation and reducing toil
• You are committed to quality and experienced with modern software testing practices
• You care about contributing to an amazing work culture and environment
• You are able to initiate and facilitate meaningful conversations around complex problems
• You can identify and propose strategies around problems or areas of improvement affecting the team, platform, or our customers, and communicate to get buy-in on solutions.
• You are able to motivate and empower your team members to achieve a higher level of performance
• You are curious and capable of gathering information and resources for the team to complete work

Even better if....

• Prior experience with automated configuration tools like Terraform, Ansible, Puppet, Chef, etc
• Prior experience deploying cloud services, monitoring, alerting, and handling escalations
• Prior experience with tools like Kubernetes, ElasticSearch, MySQL, Python, AWS, Docker, Kafka, etc
• You have experience supporting a high-availability SaaS environment
• You work well in charting new DevOps practices without a well defined roadmap

Why you should apply....

• You've seen the news! Cybersecurity is the biggest issue of our time and you want to make a difference.
• You thrive having the autonomy to operate in a meaningful problem space solving real problems for real people
• You love collaborating with, teaching, and learning from high-performing peers on software projects

This job may not be for you if...

• You only code alone and aren't willing to mentor and be mentored.
• You lack a real passion for writing high-quality secure software that is backed by an equally mature approach to testing.
• You stress under the ambiguity of a problem and default to others to provide you with the answers.
• Your first instinct is to point out why something can't be done rather than focusing on what the customer problem is.
• You tire at the thought of a steady, deliberate pace in both a product and company.

If you're coming up short in these areas, but think you could still knock it out of the park, convince us why!
Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo's achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran's status, religion, disability, sexual orientation and beliefs.
And if this role is exciting to you, we encourage you to apply even if you don't meet all 100% of the description or qualifications.
Finally and most importantly, we are a proud Equal Opportunity Employer.
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Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.