Senior Technical Consultant
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
Sr. Technical Consultant (Remote, US)
Who We Are
Sprinklr is 1,300 employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software.
In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.
That’s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind “social operating system” that integrates with an organization’s existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.
Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50.
We’ve spent the last six years building the world’s most complete enterprise social technology. Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.
And we’re bringing the very best talent in the world together to get there.
What You'll Do
We are currently seeking a person with extensive development and consulting experience. Software engineers with experience in a wide variety of technologies are preferred. It is imperative that you not only know your way around various front-end and back-end architectures, but can also walk a technical or non-technical customer through the process of integrating two business systems.
In this role you will be leading customer integration activities as well as rolling up your sleeves when it’s needed.
What Are Your Responsibilities
- Lead Integrations Projects by leveraging Standardized Connectors to Enterprise Software Solutions, in complex customer environments
- Consult with internal and external customers in a highly complex technical environment
- Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices
- Write proof-of-concept applications using available SDKs and APIs
- Research, design and implement solutions to highly ambiguous problems
- Provided guidance to customers who are implementing solutions using the Sprinklr API
- Analyze API source code and assist product and documentation teams identifying gaps in the documentation.
- Maintain knowledge of the Sprinklr application and architecture
- Work closely with the Product Support, Customer Success, Client Services and Development teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning.
- Document operational procedures
- Inspire, grow and lead junior consultants
- Follow industry trends and developments to provide new ideas and recommendations on processes and products.
Who You Are & What Makes You Qualified
- BA/BS degree in Computer Science, related field or commensurate experience
- Senior-level developer, engineer or technical consultant
- Proficiency with data exchanges and API's
- High level of comfort with a variety of data stores including relational databases and modern NoSQL databases
- Knowledge of at least one object-oriented programming language such as: Java, Javascript, Node.js, Python
- Enjoy coding / scripting to automate infrastructure and application management tasks
- Understanding of Internet protocols, DNS and web standards
- Fluent in English
- Strong team player and lot of interest in taking on new challenges
- Desire to work in a fast-moving and dynamic environment
- Comfortable with processing large ASCII text files, building and consuming APIs
- Solid front-end development chops including at least two of the following: Backbone, Angular, React, Bootstrap, LESS, SASS.
- Required foundational expertise in HTML, CSS and jQuery/JavaScript
- Proven experience in working with Unix/Linux systems.
- Knowledge of AWS cloud services, S3, e.g. EC2, ELB, and CloudFront
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.