Senior Web Engineer at Khoros

| Austin | Remote
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Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

 

As a Senior Web Engineer, you are an expert, implementing Khoros front-end customizations for our customers and helping guide your less-experienced teammates in their efforts to provide the same. To fulfill these responsibilities, you have extensive professional experience developing front-end web solutions, and you’re a strong communicator who is comfortable offering expert technical advice directly to both technical and non-technical customers. You lead by example, modeling the behavior of a seasoned and successful engineer for your peers. You are also an excellent collaborator, working with our Project Managers, Technical Leads, back-end Application Engineers, and Front-End Developers on the requirements and design for the solutions you create. At the same time, you can work independently and efficiently, because you’re organized, task-focused and self-responsible.

 The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

 

The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.

Responsibilities

  • Designing, implementing, testing, documenting, deploying, and supporting custom features to Khoros' products, focusing on the interactive/user interface aspects of the solution
  • Consulting with customers via phone and email, and occasionally in person
  • Managing and accounting for your own time and activities; developing your technical and professional skills within the department; setting a positive example for teammates
  • Collaborating with and helping colleagues solve technical problems
  • Contributing to operational and process improvements

Qualifications

  • Bachelors degree (or equivalent experience)
  • At least 10 years of professional web development experience
  • Minimum 5 years in a customer-facing role
  • Strong foundation in front-end web programming technologies (e.g.: HTML5, CSS/Sass, JavaScript, jQuery, XML, JSON)
  • Experience with a server-side templating framework (e.g.: Freemarker, Velocity)
  • Experience leading technical tracks of projects and delegating tasks to more junior teammates
  • Experience with feasibility analysis and scoping technical work using a variety of methodologies (formal and informal)
  • Experience mentoring teammates and executing peer code reviews
  • Strong command of the English language (written, spoken, colloquial); additional languages a plus
  • Talent for troubleshooting; Eagerness to self-teach
  • BS in Computer Science or a related technical field, or equivalent experience
  • Foundation and professional application of computer science fundamentals: data structures and algorithms, object-oriented programming, design patterns, concurrency, files and databases, performance analysis, declarative/imperative programming models
  • Familiarity with UNIX command-line tools and scripting

 

Additional Skills

  • Working knowledge of software revision control systems including Git and Subversion; experience with software configuration management, branching, merging, and continuous integration
  • Working knowledge of server-side javascript frameworks like Node.js
  • Conceptual understanding of test-driven development; experience with automated testing frameworks (e.g.: JUnit, Jasmine, Jenkins)
  • Experience delivering in-person technical training or workshops
  • Ability to travel up to 10-15% (estimated 5 days per quarter for internal meetings or workshops)
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What are some social events your company does?

Khoros embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences (mixology contests, candle making, mindfulness classes), quarterly volunteer opportunities, and partnerships with local nonprofits.

Laura Whitefield

Senior Executive Assistant & Cultural Specialist

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What makes someone successful on your team?

Heart. It's rare to work in a culture that values who you really are, but it can also be a lot to ask if you're not used to it. Team members who can let their walls down and make their work personal truly thrive in our environment.

Jenn Longbine

Director of Talent Acquisition and Experience

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. That’s why we offer comprehensive benefits, so they can take care of themselves, their families, and also lead a healthy work-life balance. This includes competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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