Services Engineer
Who We Are
At SecureLink, we take our jobs seriously, but ourselves, not so much. We aren't afraid of a challenge and understand the autonomous and team effort required to accomplish something great! Founded in 2003, and headquartered in Austin, Texas, SecureLink provides market-leading security, privacy and compliance solutions, securing third party remote access for highly regulated enterprises and technology vendors, as well as insider access with innovative machine learning and audit of access to the most mission critical and sensitive systems of more than 30,000 organizations worldwide across multiple industries, including healthcare, manufacturing, government, legal and gaming.
Our Vision
We believe diversity drives better outcomes. We want you to be you. SecureLink is a place where your ideas and performance matter. Different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results.
Choose Where You Work
At SecureLink, we believe trust is an essential ingredient for building productivity in the workplace. We want to ensure all our employees feel both safe and productive. Our employees have the option to work 100% remotely, 50% remotely, or 100% from our physical offices located in Austin, TX, and Nashville, TN.
Remote work can currently be supported for employees residing in the following locations: AR, CA, CO, FL, ID, IL, KY, MD, MI, MN, NY, OH, PA, TX, TN, VA, WA.
What You'll Do
The Services Engineer is the alchemists of the SecureLink machine learning team, overseeing the ETL pipeline and ensuring that the data from our customers is flowing to us securely and regularly. You will interface with customers to set up and manage their data, exemplifying our company values by being friendly, prompt, and meticulous. Once the data is uploaded, you are responsible for ensuring that all data points are present and standardized, which is necessary for our analytics to run accurately and thoroughly. Day-to-day responsibilities include:
- Own ETL pipelines from customer data to SecureLink's applications
- Construct and revise SQL queries to extract data from customer data sources
- Validate SQL output in CSVs according to main application's models
- Advise clients on generating data compatible with our application
- Advise on & define data requirements for new or underutilized customer features
- Coordinate with internal and customer teams to meet project goals
- Provide technical expertise during implementation projects
- Join project planning meetings and track project milestones to fulfillment
- Review data dictionaries and documentation to inform extraction methods
- Evaluate and implement data transformation workflows
- Perform validation on data both in raw form and when loaded into the application
- Troubleshoot and triage customer application errors
- Maintain documentation of customer data feeds, technical specifications, and data workflows
- Monitor VM performance and intervene to optimize when necessary
- Deploy and configure features in the customer applications as needed
What You'll Need
You absolutely must need to have:
- Strong command of SQL
- Python, bash, or other scripting language familiarity
- Desire to learn web application coding fundamentals
- Comfort in Linux command line
- Desire and ability to collaborate with teammates and customers
- Curiosity and drive to optimize existing processes
It would be a big plus if you had:
- Knowledge of hospital data flows
- Experience in web networking principles (like DNS, SSL, VPNs)
- Some experience configuring cloud services (like AWS)
Our Tech
You'll be using regularly:
- Linux/Ubuntu
- Python/Django
- Postgres
- AWS
You'll also come across:
- Go
- Redis
- Celery
- Chef/Ansible
- Bootstrap
- Terraform
- jQuery
Why Choose Us
SecureLink doesn't just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. Benefits and perks include:
- Health: Medical, dental and vision insurance - SecureLink foots the whole bill for employees and subsidizes dependent coverage at 75%!
- Wellness: SecureLink kicks cash into your HSA, $2,500 for those with individual coverage and $5,000 for those with family coverage. Employees are provided with a standing desk, healthy snacks, and have free access to an onsite gym.
- Retirement: SecureLink contributes 3% of your annual base salary to a 401k.
- Time off: Employees receive unlimited PTO, including time to volunteer. Additionally, we offer 10 paid company holidays.
- Perks: Our onsite kitchen provides employees with healthy options for breakfast & lunch every day. We kick back $100 per month towards cell phone reimbursement.
- Workspace: Casual dress code for our employees, and you will see many people around wearing jeans, and yes – even t-shirts and the occasional pair of flip-flops.
What Else?
Happy and successful SecureLink employees embrace the company's mission to have fun creating value over the long run. Great employees have three attributes that make them "slinky". These are 1) excellence at their position, 2) eagerness to grow and improve and 3) a true sense of responsibility to meaningfully contribute to the company, customers, and culture.
If you are just looking for another job, this is not the place for you. We like to laugh and be around happy, smart, interesting, self-motivated and "slinky" people. Slackers, grumps, and pessimists need not apply.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.