Site Reliability Engineer II, (Infrastructure Team)

| Austin

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores at a fraction of the cost to support every stage of their growth.

Our SRE team is made up of talented and enthusiastic individuals who have a huge amount of experience in the running, managing and scaling of large scale web operations and systems administration. The team works closely with the rest of our Engineering organization to ensure that the platform powering BigCommerce remains reliable, performant and secure, 24x7.

We’re looking for an experienced candidate who brings solid systems administration skills that are backed up by an innate understanding of software engineering, with a mindset skewed towards performance analysis, scalability and high availability.

Day to day you’ll find us with our nose in the terminal, using Terraform and Puppet to manage our Debian hosts in a heterogeneous environment of Docker containers, VMs and Bare metal servers. We rely heavily on Logstash and Grafana to provide the data we need to direct our focus and attention to diagnosing and resolving performance issues across a variety of software built in PHP, Ruby, Scala (JVM) and on occasion.

We are always working to empower the BigCommerce Engineering teams and to deliver a faster and more robust platform.

What makes you tick

  • A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help improve response times, scalability and availability.
  • Someone who loves to code and enjoys working with multiple programming languages. We primarily work with PHP, Ruby and Python. Puppet manages all of our configuration.
  • A good communicator who works well with geographically distributed teams such as ours. We are split between Sydney, Austin, and San Francisco.
  • You're obsessive compulsive, in a good way. Your systems and scripts are clean, well-documented and comprehensible.
  • Hates doing the same thing twice, you’d rather spend the time to automate a problem away rather than having to spend time on it again.
  • You have a passion for learning when it comes to working with new technologies or languages
  • You live and breathe scalable web architectures.
  • You’re cool in a crisis and can align with others to ensure complex problems meet a timely and effective resolution.
  • While work is a big part of your life, you strive to maintain a good balance between the office and home. The pager is an important part of your day, but you don’t let it rule your life.

Who you are

Our ideal candidate possesses some or all of the following skills

  • 3-5 years experience operating, building software for or supporting large Linux based web application environments
  • Experience with Linux systems administration, including solid scripting skills (PHP, Python, Ruby, Perl) and Bash
  • Knowledge of configuration management systems such as Puppet, or Chef (we use Puppet)
  • Experience with popular tools for monitoring web applications (we use New Relic, Nagios, Graphite, and StatsD to name a few)
  • A wealth of knowledge in physical server and cloud environments
  • Minimum Bachelor's degree in CS, EE or MIS; or equivalent experience

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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