Site Reliability Engineer II

| Austin

BigCommerce, named a 2017 “Best Place to Work” in Austin is looking for a driven, Site Reliability Engineer for our Austin Downtown office. As an engineer working on site reliability, you’ll work with others to ensure the BigCommerce platform is available, reliable, and fast. Your team is made up of other Site Reliability Engineers, but you’ll work closely with Infrastructure Engineering creating and planning projects to help with our goals. Our team is responsible for 24x7 operation of our infrastructure and services, which includes responding in real time to incidents. It is a fast-paced environment.

What You’ll Do:

  • Ensure our platform exceeds availability, capacity, scalability, and performance goals.
  • Proactively monitor system performance, client-to-database.
  • Analyze and tune our systems. Identify bottlenecks. Forecast demand. Plan capacity.
  • Communicate with other engineers/stakeholders: describe problems succinctly to enable issue management.
  • Encourage engineering ownership of products in production.
  • Perform periodic on-call duty as part of a global team.

Who you are:

  • BA/BS degree in computer science or related field or equivalent experience.
  • 3+ years managing customer-facing, high-availability, large scale web-based applications, including load balancing, caching, CDNs, and clustering technologies.
  • Basic experience in 2 or more of PHP, Perl, Ruby, Java, Javascript, Python.
  • Eagerness to learn new languages and technologies.
  • Deep understanding of web application architecture, including TCP/IP and HTTP, caching, load balancing, and databases.
  • Knowledge of SQL (MySQL) tuning and optimization. Memcached, Redis, and Elasticsearch are also nice.
  • Experience with tools such as Nagios, New Relic, Graphite, and statsd.
  • Puppet experience and desire to gain more.
  • A team player and fast learner, with a focus on getting it done.
  • Maintain calm in crisis: balance judgement with courage to fix production problems.
  • Have passion for building and operating large-scale commerce systems.
  • Thrive working on concurrent problems, including issue triage and prioritization.
  • Drive issues to completion. Marshal resources in high-pressure situations.
  • Obsessive in a good way: write clean, comprehensible, and well-documented code.

Inside BigCommerce

BigCommerce is a robust, flexible commerce platform that provides established and emerging brands with everything they need to launch, promote, manage and scale a successful online store.BigCommerce merchants earn more than retailers on competitive commerce solutions thanks to advanced features, better site performance and streamlined business processes. Founded in 2009, the company has received more than $100 million in funding from SoftBank Capital, American Express, Telstra Ventures, General Catalyst, Revolution Growth and FLOODGATE. BigCommerce supports thousands of retailers around the world from its offices in San Francisco, Austin and Sydney.

We’re a team of smart, passionate and talented people on a mission to democratize commerce. If you’re looking to work with industry leaders and love what you do, we want to hear from you!

 Perks & Benefits

  • An amazing company culture that doesn’t just talk values, but lives them
  • Open vacation policy for salaried team members and generous accrual vacation policy for hourly team members, + paid sick time
  • Competitive compensation packages and meaningful stock grants for every employee
  • Comprehensive health insurance coverage that starts on day one
  • Fully stocked kitchens and craft beers (don’t worry, we also subsidize gym memberships)
  • Four especially cool offices in Austin, San Francisco and Sydney
  • A free online store to help you live out your entrepreneurial dreams
  • Employee-driven team building activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, river floats, etc.
  • Time off for volunteering and employee-driven charity events
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • RubyLanguages
    • ScalaLanguages
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

We're downtown at: 211 E 7th St Suite 500, Austin, TX 78701. We also have an amazing office in NW Austin: 11305 Four Points Drive, Austin TX 78726.
211 E 7th St Suite 500, Austin, TX 78701, Austin, TX 78701

Insider's spotlight

How has your career grown since starting at the company?

I joined BigCommerce impassioned to help small businesses. After spending a year answering support calls from our customers, I jumped on the opportunity to rebuild the support website. Shortly after completing that project I moved into engineering full time. I now help lead our website team to help new customers get started on BigCommerce.

Tommy

Front End Engineer II

What are some social events your company does?

Some of my favorite social events are the ones where BigCommerce gives back. Whether it's collecting gifts for children in need during the Holidays or rebuilding homes after Hurricane Harvey, the community service social events foster the deepest sense of pride in this company and create the longest lasting friendships.

Bryan

Senior Manager, Small Business

What are BigCommerce Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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