Site Reliability Engineer II About Subsplash

Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 200+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app. 

Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!

About the Team

The Engineering Team is responsible for building and running all the products that Subsplash offers. We are a super-star team of software engineering, QA, and site reliability professionals creating polished experiences for our clients and end-users. The Engineering Team is responsible for the entire user experience including: Mobile Apps (end-user facing), Subsplash Giving, the Subsplash Dashboard CMS (client-facing), Web App, TV App, backend data feeds, analytics, SnapPages (website builder) and more. We serve thousands of clients, millions of end-users, and billions of individual app impressions.

About the Role

As a Site Reliability Engineer II (SRE II), you will report to the Manager of Site Reliability Engineering (SRE Manager).  In this role, you will advocate for high structural quality of our systems infrastructure for both production and development operations. You are a pivotal team member sharing responsibility for the Reliability, Security, and Maintainability of the Subsplash App Platform. Effective engineering ensures the configuration, scale, and performance of the platform services and applications meet the requirements of internal and external users. You will work well with other members of the team, in a remote-first, distributed team environment, to help deliver working software early and often. 

Your Priorities

• Achieve an operational uptime of 99.99% and above, across all services
• Operate and monitor cloud server, Kubernetes, Serverless, and hosted database systems
• Support automated deployment, operation, monitoring, and issue resolution of the Subsplash App Platform and related systems
• Accomplish assigned Issues, Stories, and tasks timely and with excellence
• Participate in scheduled on-call rotation, responding, and collaborating with engineers to resolve issues in a timely fashion
• Maintain good internal documentation in tickets, wikis, and README files
• Collaborate well and asynchronously with teams of developers, designers, project managers, and testers to ensure we are delivering delight to the users of our products

Qualifications

• 5-8+ years of full-time Site Reliability related work
• Bachelor of Science in Computer Science or equivalent work experience
• Experience with building, maintaining, and supporting workloads in public cloud (AWS, GCP, Azure), ideally via APIs
• Working knowledge of infrastructure-as-code and related automation tools such as Terraform, CloudFormation, Pulumi, and/or Ansible
• Competent with source control management (i.e. git, Visual Studio Code, Merge/Pull Reviews)
• Kubernetes competency including supporting tools such as kubectl, helm, Prometheus, and Grafana
• Proven experience in container orchestration esp. Docker and Kubernetes
• Proficiency in Observability (Prometheus, ELK, Grafana, CloudWatch, etc.)
• Well-versed in Identity and Access Management best practices such as RBAC, least privilege, MFA, and secrets management
• Practical experience developing in Shell scripts, Python, JSON, YAML, etc.
• Good understanding of TCP/IP networking and core technologies (DNS, TLS, HTTPS, etc.)
• Fundamental understanding of data storage technologies such as MySQL, Postgres, and/or MongoDB
• Embraces the Agile, collaborative workflows (Continuous Integration, Continuous Delivery, Continuous Deployment,  feature-driven, and test-driven development processes, Kanban, LEAN, and SOLID a plus)
• Desire to serve faith-based organizations a plus
• Developing Terraform modules, importing, maintaining state, ensuring that IAC pipelines result in consistent cloud platforms across environments
• Diagnose, resolve, and prepare written analysis for Reliability issues (RCAs)
• Evangelize, implement and champion best practices for security across the entire stack
• Linux system administration, monitoring, hardware failure diagnosis/root cause analysis, firmware updates, software package, and repository management, with strong system troubleshooting skills
• Ability to read and write maintainable code in one of the following languages: Go, C/C++, PHP, Java, SQL
• Dependable, flexible, humble, teachable, disciplined, and proactive: get a lot done with limited direction
• Comfortable with server-side web technologies: Unix/Linux (Ubuntu), Apache/Nginx, MySQL,  MongoDB a plus, Go, PHP (Lithium framework a plus)
• Experience with managing large volume and high throughput database systems
• Experience with managing databases in large-scale distributed Linux environments
• Knowledge of data security best practices related to PCI/DSS/CISP/HIPAA
• Able to prioritize multiple projects, tasks, and bug fixes with good communication skills

Benefits

Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech

Note: This is a full-time, exempt position and therefore non eligible for overtime pay. Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.

Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.

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