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Arrive Logistics
Arrive Logistics is one of the fastest-growing freight brokerages in the nation.
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Site Reliability Engineer

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As a Site Reliability Engineer for Arrive Logistics, you will be responsible for building a purposeful, proactive, and sustainable approach to reliability based on core SRE principles and practices. Your role covers the entire life-cycle of a product: from helping engineering teams with architecture and delivery to on-call incident response and triage. You will work with tools and platforms like New Relic, Docker, Azure, and Kubernetes to help teams rapidly deliver code to production that aligns with our reliability goals.


You’ll sit within the Engineering Organization supporting technology powering Arrive Logistics in the fast-paced freight industry. If you are passionate about Site Reliability Engineering and being part of a new team, read on. 

Essential Functions:

  • Create monitoring, alerting and dashboarding solutions that improve visibility into Arrive’s application performance and business metrics.
  • You will perform root cause analysis and post-mortems with an eye towards future prevention.
  • Create automation to ensure repeatability, eliminate toil, reduce mean time to detection and resolution
  • Design CI/CD pipelines for applications and infrastructure
  • Produce high quality documentation and support tooling
  • Participate in on-call rotations and incident management

Education and/or Experience:

  • 2+ years of experience in systems, software, platform, site reliability, or DevOps engineering
  • 1 + years of experience building or operating cloud applications on a major provider such as Azure (preferred), AWS, or GCP
  • Capable of taking clear requirements and implementing solutions
  • Understanding of SLIs and SLOs as they relate to reliability
  • Experience with CI / CD tools such as Azure DevOps, CircleCi, Github Actions, or similar
  • Familiarity with cloud automation using Infrastructure as code tools like Terraform (preferred), Chef, or Puppet
  • Experience writing code in .NET, Java / Kotlin, Nodejs, or Python
  • Exposure to multiple types of datastores such as Sql Server, Postgres, Redis, Cassandra, and similar
  • Understanding of on-call rotations and incident management and ability to work an after hours on-call rotation

Why Arrive?

  • Take advantage of excellent benefits, including health, dental, vision, and life coverage.
  • Invest in your future with our matching 401K program.
  • Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure. 
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Get recognized through our employee rewards program.
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Fridays…lunch is on Arrive! Snack and lunch options are also available daily.
  • Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
  • Park your car for free on site!
  • Sweat it out using local gym discounts or with the team at our onsite gym.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way.
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Seiji Osawa
Business Development Manager
PASSING THE TORCH
Building future success through a hands-on approach
When it comes to Seiji Osawa’s journey at Arrive, one factor has continuously fueled his growth: transparency. “At every point in my career, I was given the opportunity to expand my comfort zone and innovate new initiatives,” he said. By learning from his manager what it meant to build client relationships through boots-on-the-ground fundamentals, Osawa has been able to teach those same essential hands-on skills as he has risen through the ranks. “That is why I am in the seat I am today, to build a framework for teams that can elevate Arrive to its next billion, and beyond!”
When it comes to Seiji Osawa’s journey at Arrive, one factor has continuously fueled his growth: transparency. “At every point in my career, I was given the opportunity to expand my comfort zone and innovate new initiatives,” he said. By learning from his manager what it meant to build client relationships through boots-on-the-ground fundamentals, Osawa has been able to teach those same essential hands-on skills as he has risen through the ranks. “That is why I am in the seat I am today, to build a framework for teams that can elevate Arrive to its next billion, and beyond!”
Everybody wants something different from their job, but you never know unless you ask. Being in touch with my team and where they are versus where they want to be helps me manage them as people.
Ashley Menger
VP of Product Design
TECHNICAL TRIUMPHS
Charting the course to innovation
Ashley Menger is working on building a journey map of all of the people, software and business processes from lead generation to payment. “It’s a map I wish I had when I started — I slowly gained this information over time, but needed a way to pass it on to my team,” she said. Being able to better identify efficiencies in their data grants her department the additional time to host an annual Hack Week, where employees stop all sprint work and tackle projects that will impact workflow. “The more we know about current and future strategy, the more our designs can deliver in the present.”
Ashley Menger is working on building a journey map of all of the people, software and business processes from lead generation to payment. “It’s a map I wish I had when I started — I slowly gained this information over time, but needed a way to pass it on to my team,” she said. Being able to better identify efficiencies in their data grants her department the additional time to host an annual Hack Week, where employees stop all sprint work and tackle projects that will impact workflow. “The more we know about current and future strategy, the more our designs can deliver in the present.”
We support a shadowing program where any designer can spend an hour per week with someone in our logistics operations, watching how they use the software and learning more about their daily tasks.
Lauren Mach
Business Development L&D Manager
CUSTOM-BUILT CULTURE
Unlocking employee potential through continuous learning
When she isn’t leading an in-depth training experience or teaching new hires the complexities of being a broker, Mach is most likely praising Arrive’s dynamic to her friends. “There are so many opportunities to shape the culture,” she said. One way is supporting co-workers through the Women in Logistics ERG. “It’s something that gives exposure to minorities in the transportation industry, and shows them how they can grow in a space where they might not see many people like them.” To Mach, helping unlock every employee’s potential is embedded in Arrive’s culture of learning.
When she isn’t leading an in-depth training experience or teaching new hires the complexities of being a broker, Mach is most likely praising Arrive’s dynamic to her friends. “There are so many opportunities to shape the culture,” she said. One way is supporting co-workers through the Women in Logistics ERG. “It’s something that gives exposure to minorities in the transportation industry, and shows them how they can grow in a space where they might not see many people like them.” To Mach, helping unlock every employee’s potential is embedded in Arrive’s culture of learning.
Our main goal has always been to support new hires, but expanding to give our more tenured employees extra leadership and professional development will have a big impact on the culture and retention.

What are Arrive Logistics Perks + Benefits

Arrive Logistics Benefits Overview

We know that attracting and retaining top talent takes more than happy hours and break room ping-pong tables. (But yes, we have those too.) That’s why we strive to make Arrive the kind of place we all want to be every day. We invest heavily in every facet of the employee experience, and that starts with the full suite of benefits enjoyed by each and every team member.

Competitive base salary and quarterly bonus opportunities
Excellent health, vision and dental insurance
Matching 401(k) plan and vesting opportunities
Generous PTO Packages
Professional development tools like LinkedIn Learning at your disposal
Investments in your health, including access to Calm and Class Pass
Sales and employee rewards programs
Free lunch on Mondays and Fridays
Free on-site parking
Relocation assistance no matter where you’re moving from

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
President's club
Employee awards
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
View full list of perks + benefits
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