Site Reliability Manager

| Austin

About H-E-B H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.  

Site Reliability Manager, Austin TX 

H-E-B Digital is seeking new team members (Partners)! Since our inception, we’ve been investing heavily in our customers’ digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital, and we’re hiring across the stack: front-end web and mobile, full-stack, and backend engineering. We’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. Our digital solutions are growing in popularity and adoption—like Curbside and Home Delivery—so you’ll get the opportunity to define the user experience for millions of customers and hundreds of thousands of Partners. If you’re someone who enjoys taking on new challenges, working in a rapidly changing environment, learning new skills, and applying it all to solve large and impactful business problems, we want you as part of our team.

 

As a Manager of Engineering, you’ll raise up your team, helping develop individual careers and achieving goals, spotting and addressing common team problems, and coaching and mentoring those identified for potential company leadership. You’ll work closely with stakeholders from product and design, and other engineering leaders, to provide high-quality, repeatable technology delivery for the digital engineering organization. You’ll provide leadership across all aspects of development to maintain a high bar for technology, people, and process.

 

Our Partners thrive The H-E-B Way. In the Engineering Manager job, that means you have a… 

HEART FOR PEOPLE… you have a passion for mentorship and guidance, and love for the direct person-to-person interactions that create strong bonds between teams

HEAD FOR BUSINESS… you have an ownership mentality and a consistent track record of timely delivery of high-quality software

PASSION FOR RESULTS… the ability to guide the discussion, remove roadblocks, and provide guardrails for your team as they identify challenges and propose solutions

 

What you’ll do at HEB: 

Site Reliability Managers at HEB own the end-to-end availability and performance of mission critical services. As managers, you’ll also lead by example, develop your team, and establish credibility with the quality of your team's technical execution. The Site Reliability Engineering team ​tackles some of the most complex software and systems issues on the planet. As an SRM, you'll be responsible for the design, build and development of massively distributed, fault-tolerant software systems and infrastructure, encompassing all of our products and services. This can range from distributed change propagation on live serving systems, to implementing and evangelizing best practices, or designing distributed hash tables and implementing automation and monitoring solutions.

 

Who You Are

  • You have experience leading technical teams to deliver product features and platform improvements
  • You have 4+ years as a Software Engineer and have successful leadership (of small teams of 4 – 8) experience 
  • Experience managing teams that work with large data sets, ETL, streaming, eventing & messaging, & multi-cloud environments.
  • You're passionate about building and mentoring high performing engineering teams
  • You have software development experience complex software and systems issues.
  • You have experience using agile methodologies to plan and deliver increments of functionality
  • You love the idea of using technology and data to power unique user experiences
  • You focus on producing results and have a creative mindset to push beyond boundaries
  • You have keen instincts for analytical analysis, technical discernment, and risk assessment
  • You have 2+ years of experience in engineering management experience
  • You have a Bachelor’s degree in computer science or a related technical discipline

What You'll Do

  • You will recruit, coach and grow high performing engineers
  • You will lead project management for your team, and take ownership of your team's delivery in close collaboration with product management, business analysts, designers, and other engineering teams
  • You will drive iterative and on-time delivery of software
  • You'll guide team members to make sound technical decisions
  • You will guide your engineers to deliver technology solutions to improve user experience and drive business value
  • You will champion engineering best practices such as code reviews and test automation
  • You'll identify recurring issues and opportunities to improve the engineering process, employees’ success, and business success.
Who We Are
  • H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $26 billion.
  • We hire talented people (116,000+ Partners), and give them autonomy to be creative in how they impact the business
  • We're a Partner-driven company with a Bold Promise – Because People Matter 
  • We embrace Diversity and Inclusion as core values, and support them with thriving company-wide programs 
  • We're a truly original Texas-based company that created the Spirit of Giving to help Texas communities every day
  • Once eligible, our Partners become Owners in the company. “Partner-owned” means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company
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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • HadoopLanguages

Location

2416 E 6th St, Austin, TX 78702

An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.

Laura

Software Engineer II

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.

Kayla

Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.

Evan

Director, Product

How do your team's ideas influence the company's direction?

By building heb.com to be a reflection of the amazing experience that customers have in our stores, we can build a tremendous foundation for HEB’s digital presence. Similarly the innovations and designs that we implement on the UI engineering team will build towards a uniquely successful in-store experience for our communities.

Anna Louise

Engineering Manager

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills

Angela

Director, UX Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
We provide free breakfast on Monday, Friday. Employees get free lunch on Tuesday, Thursday.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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