As a Solutions Architect, you will be working with the Solution Provider and ShipEngine API teams on technical sales engagements with customers and prospects to accelerate their time to value. This will involve live demos of the platform, as well as being the technical subject matter expert for the ShipStation and ShipEngine products.

Simultaneously, you will work to improve our processes and user experience by interfacing with the product and engineering teams, communicating user feedback and gaps in the software. You’ll accomplish this by having a solutions-based mind and an approach based on solving problems, rather than reading manuals.

If you are interested in being part of a cutting-edge SaaS software that is loved by its users, take a moment to apply!

You must have:

· 4 year degree or equivalent work experience

· >2 years experience in a technical selling role.

· A deep understanding of software and the web: You won’t need to know how to read the matrix, but should have experience in things like PHP, XML, HTML, JSON, SQL, or JavaScript. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended.

· An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. You will do this by understanding what the user needs to ensure the best experience from start to finish. Our purpose as a company is to help online businesses to thrive.

· Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.

· Strong interpersonal skills – ability to work with people with a variety of skill sets

· Ability to apply common sense understanding and urgency to provide solutions furnished in written, and oral form.

· Ability to problem-solve by thinking critically to fully understand user needs.

· Use logical and creative thought processes to understand and develop complex solutions.

· Be self-sufficient while being situationally aware: you will work with your team to maintain the fastest response possible.

· Insane ability to “Get Ship Done!” – Can you make good choices that serve both the user and company? We need folks who are passionate about delighting and retaining customers.

Would be great to also have experience with:

· Enterprise level B2B or SaaS experience.

· Digital agency or systems integrator experience.

· Deep understanding of the shipping and e-commerce environments.

· Familiar with things like Magento, Shopify, Bigcommerce, and WooCommerce.

· Anything else you’re awesome at! (we’d love to know).

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamline the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled