Solutions Engineer, Commercial Sales (Austin, TX)

| Austin

About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes is backed by Sequoia Capital, Sutter Hill Ventures, Tenaya Capital, Google Ventures and Salesforce Ventures, with headquarters in San Francisco, CA.

About the Role

We are looking for an exceptional Solutions Engineer to join our team of super heroes in our downtown Austin, TX office location. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the commercial sales team in presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.

The candidate should possess the following:

  • Excellent presentation, communication, and problem-solving skills
  • Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
  • Knowledge of application and network infrastructures
  • Knowledge of unified communications
  • Experience with application and network performance analysis solutions
  • Experience with packet analysis of application and network protocols
  • Experience with scripting languages (e.g., Python, Perl, Javascript)
  • Experience with Apple, Linux and Microsoft operating systems

Responsibilities include:

  • Support the technical sales process
    • Assist sales in technical prospecting to help uncover opportunities
    • Demonstrate solution to showcase capabilities and use-cases
    • Build and maintain a technical and trusted advisor relationship with customers
    • Support customers during solution trials
    • Scope and architect solution deployments
    • Present to decision makers during trial wrap-up meetings
  • Participate as a member of the Solutions Engineering team
    • Participate on weekly team meetings
    • Participate in quarter business review sales meetings
    • Present technical topics and successful wins
    • Share technical challenges and ways to overcome
    • Interact with team to ask questions, share experiences, and exchange ideas
    • Help establish and enhance demonstration material showcasing the solution
    • Research technical topics impacting the industry to grow as an industry leader
  • Interface with Marketing Support trade shows and networking events
    • Support ThousandEyes Connect events
    • Contribute to blog and social media posts
    • Suggest and contribute to white-papers and case-studies
  • Interface with Product Management and Engineering
    • Provide solution feedback from hands-on use and customer interaction
    • Record solution suggestions and enhancements through Customer Success
    • Participate and provide feedback on internal and external solution beta programs
  • Interface with Customer Success
    • Coordinate with Customer Success in providing post-sales support (e.g., training, deployment, support)
    • Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Requirements:

  • 2+ years of experience and proven track record in a Technical Sales or related profession
  • A degree in Electrical Engineering, Computer Science or related field
  • Experience with Salesforce
  • Occasional travel required
Read Full Job Description

Location

211 E. 7th Street, Suite 700, Austin, TX 78701

What are ThousandEyes Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Perks & Discounts
Commuter Benefits
Free Daily Meals

Additional Perks + Benefits

Stock Options and 401K. Medical, dental, vision and life insurance. Gym subsidy and commuter benefits. Catered breakfast and lunch.

More Jobs at ThousandEyes7 open jobs
All Jobs
Dev + Engineer
Operations
Sales