Sr Engineering Manager, Platform & Services
Zello builds technologies that connect and protect frontline workers, a staggering 80% of the global workforce. With over 150 million users, we turn any phone into a walkie talkie and provide a complete communications ecosystem for frontline organizations. We’re the industry leader, helping transportation/fleet management organizations, retail associates, paramedics, nurses, hospitality workers, and construction crews stay connected and get work done! As a company, Zello is bootstrapped, has strong product-market fit, and is now accelerating its growth across a multi-billion dollar market.
We are seeking an experienced, broadly technical engineering manager to lead our platform and services team. You are passionate about all things backend, from architecture to scalability to automation, tools engineering, and security. You enjoy a mix of responsibilities in your day and excel coordinating your efforts and those of others.
You'll find the team at Zello talented, responsible, caring, and eager to learn. We have fun building software that's at the heart of mission critical work in an impressive variety of industries and public service sectors. We value simplicity, excellence, and a focus on getting things done.
This position is based in Austin and reports to the CTO.
After a successful first year, you will
- Understand the needs and motivations of your team members to align their work with their capabilities and interests
- Have delivered a range of projects improving the reliability, efficiency, and capability of the platform
- Have added key hires to your group and successfully grown new team members into productive contributors
What you'll do
- Hold regular 1:1s, periodic reviews, and conduct team meetings
- Own project plans, coordinate execution, oversee design and code reviews, and participate directly as needed in implementation, testing and support
- Drive the hiring process for new roles by assessing capabilities relative to needs, creating organizational plans, training interviewers, and actively recruiting candidates
- Drive the professional growth process by identifying opportunities and helping team members meet their goals
- Facilitate group conversations, review and optimize process, and find opportunities to make the team 1% better
- Contribute to the Zello engineering blog and participate in outside events as an ambassador for the technical organization
Requirements
- Minimum 5 years experience managing teams of 4-7+
- Minimum 3 years experience with hands-on development in a backend capacity
- Excellent written and verbal communication skills; comfortable preparing and making presentations
- Conscientious, good-natured, and enjoy interacting with people
- Experience managing distributed teams a plus
At Zello, we're looking for people with honesty, grit, and a strong desire to serve frontline workers. We hire for potential and passion over checking every qualification box. We pay generously, offer equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to sabbaticals after a few years of service. Join us.
