Sr. Manager of Site Reliability Engineering

| Austin

Q2 is seeking a Senior Manager of Site Reliability Engineering to help Q2 deliver industry-leading uptime, unparalleled system reliability, and exceptional quality to over 18 million Online Banking users nationally. As a leader of the Q2’s Site Reliability Engineering team, you will be responsible for leading and developing a highly technical team of SREs responsible for the movement of more than $2 trillion worth of money movement annually. When these systems fail, you’ll have the leadership qualities to assist the team in quickly restoring services, investigating the root cause, and developing a plan that mitigates future failures. When you and your team are not solving the world’s problems, you’ll spend time analyzing system performance and identifying ways to stabilize environments while continuing to cultivate talent within the team.

Successful candidates will possess an innate desire to embrace challenging problems and enjoy working cross-functionally with members of Support, IT, Development, and Delivery. The desire to help Q2 be the best and deliver industry-leading solutions motivate you to solve complex problems while remaining cool under pressure.

While being passionate about what you do, you also have the ability to work quickly and efficiently, context switch when needed, and manage multiple projects.

Responsibilities

  • Inspiring and leading a team of highly technical and self-motivated Site Reliability Engineers
  • Foundational knowledge of Distributed Systems, Private Datacenter, and Public Cloud technologies such as Kubernetes, Kafka, VMWare, AWS, Azure,
  • Project planning and prioritization of tasks for the team
  • Building relationships with peers and cross-functional teams
  • Evaluating new technologies
  • Working to establish training plans for employees
  • Establishing SLAs, SLOs, and SLIs to help guide the team to better decision making
  • Improving on-call and incident handling processes
  • Evolving and enhancing Continuous Delivery pipelines
  • Implementing systems and methodologies that test the resiliency and performance of the platform

Qualifications

  • Demonstrated success of building strong, cohesive teams
  • Knowledge of various compliance frameworks such as SOC2 and PCI
  • A strong understanding of DevOps methodologies inclusive of build and release tools and deployment strategies
  • A strong track record of execution and career progression
  • A natural ability to lead and influence others rally behind your ideas
  • Self-driven and effective communicator
  • World-class problem-solving skills
Additional Information

At Q2 we believe in working hard and playing hard. You’ll find this work to be rewarding with ample opportunities to make a meaningful, become part of an exceptional team, and contribute to Q2’s amazing culture.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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