Sr Salesforce Administrator

| Austin

The Revenue Operations Team is looking for a driven and hands-on Salesforce Administrator to manage enterprise aspects of our Salesforce.com platform.

Your core responsibility will be to maintain and enhance Salesforce and Force.com applications (Sales Cloud and accompanying applications). The ideal candidate will understand that an effective Salesforce Administrator delivers solutions that balance business needs and system maintainability. This means listening and understanding stakeholder needs, challenging business assumptions when appropriate, and working collaboratively to deliver a best in class solution.

We are looking for someone who works well with strong peers, can complement our team, and reflects EZ Texting’s core values: Candor, Hustle, Integrity, Respect, and Passion.

Responsibilities:

  • Act as the primary administrator of our Salesforce CRM database, including the creation and maintenance of workflows, validation rules, process builder rules, custom fields, custom objects, reports, dashboard development, and data flow management

  • Maintain user roles, profiles, security settings, access levels, hierarchies, etc.

  • Provide integration and administrative support for other critical business systems that integrate with our Salesforce environment such as: Hubspot, Zendesk, Drift, Conversica, etc.

  • Acts as primary contact for all Salesforce reporting requests including support of metrics and revenue reporting, support in preparation of marketing campaigns, and others as requested

  • Provide support and timely resolution to end users questions, issues/errors and enhancement requests.

  • Assist in onboarding and training initiatives, including creating training/communication plans, documentation and help conduct training sessions.

  • Lead update/new release process, including review of documentation, testing, etc.

  • Build a deep understanding of organizational and functional processes and recommend new features, applications or process changes to enhance the overall system and increase adoption.

  • Develop, maintain and enforce quality control measures of Salesforce; perform routine audits to measure and maintain quality of data and integrity in platform applications

Requirements:

  • 3-5+ years of Salesforce Admin Experience

  • Salesforce.com Certified Administrator (201) credential is a plus

  • Familiarity with 3rd party applications (i.e. Hubspot, Zendesk, Drift, Conversica, 8x8, Exactly)

  • Solid understanding of data structures, data modeling, & database schema

  • Cross-functional experience working with multiple teams (i.e. BI, Marketing, Sales, etc)

  • Strong qualitative and quantitative skills

  • Strong business and technical acumen

  • Solid business analytical skills

  • Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally

  • Proficient with DataLoader, CRMfusion and/or other relevant administration tools

Benefits:

  • Fully paid medical (medical, dental, vision) benefits, 50% for families
  • 401 (k) plan
  • Unlimited sick leave
  • Stock options
  • Paid vacation
  • Dog friendly office
  • General awesomeness

At EZ Texting, we hire people who are eager to contribute to our culture, and we empower them to do just that. We take pride in thinking beyond our day-to-day job descriptions, and encourage you to actively seek out opportunities to create the type of work environment that you want to be a part of.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ZendFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM

Location

EZ Texting, voted a Best Place to Work since 2014, is located in North Austin near great shopping and dining about a mile from The Domain.

An Insider's view of EZ Texting

What's something quirky about your company?

The people. Sometimes random dance parties happen out of nowhere and everyone really gets into it. It really helps us to relieve stress when you work with a bunch of quirky people who entertain you. We may look silly, but we have fun! It's truly enjoyable to work with people who make you laugh and smile all day.

Jennifer

Client Success Manager

What projects are you most excited about?

I'm most excited about our focus on customer retention. While we have tens of thousands of customers, we are holding ourselves to even higher standards of success in 2019. I’m thrilled to show more customers our best in class mobile marketing and communication platform so they can ultimately build a specialized texting solution.

Jacob

Customer Success Manager

How has your career grown since starting at the company?

Since I've joined the EZ Texting family a few years ago, I've grown as an individual and professionally in my career. EZ Texting allows me to contribute to our day-to-day processes and give feedback on how to improve as a team. I feel like I am an integral part of the team's growth and culture!

Kristina

Sr Account Executive

What is your vision for the company?

EZ Texting is in an organization focused on our customers, and the people who work to better our customer's lives. My vision is simply to help foster that culture of hustle and respect, while always looking for ways to challenge ourselves to be better today than we were yesterday.

Navin

Sr Director, Customer Operations

What’s the vibe like in the office?

Many people discuss the culture of a company, but rarely recognize that the culture of a company is based upon the character of a company. Our office runs on a consistent list of values such as achievement, determination, fairness, growth, recognition, and trustworthiness. These values create a culture of transparency, openness and chill vibes.

Anthony

Inside Sales Specialist

What are EZ Texting Perks + Benefits

EZ Texting Benefits Overview

We have amazing perks for each of our employees here at EZ Texting. From Stock Options to FULLY PAID Medical Benefits, the list goes on!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
EZ Texting disability insurances covers you for both short-term and long-term disability.
Dental Benefits
Fully Paid
Vision Benefits
Fully Paid
Health Insurance Benefits
Fully Paid
Life Insurance
EZ Texting covers you for life insurance with a payout of 2X an employee's annual salary. Employees also have an option to purchase additional coverage.
Wellness Programs
EZ Texting hosts a wellness activity once a month which includes things like yoga, meditation, nutritionist guest speaker, massages, etc.
Retirement & Stock Options Benefits
401(K)
Company Equity
EZ Texting offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
EZ Texting compensation plans include an annual bonus for all regular full-time employees.
Child Care & Parental Leave Benefits
Flexible Work Schedule
EZ Texting offers a flexible work schedule outside of core hours (10AM-4PM)
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
EZ Texting offers 2 weeks of paid time off for all employees and up to 4 weeks off for tenured employees of five years or longer.
Paid Holidays
EZ Texting offers all employees paid time off to observe all major holidays. Each employee also receives an additional 5 floating holidays per calendar year.
Paid Sick Days
EZ Texting offers UNLIMITED sick leave for all employees.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
EZ Texting has fully stocked kitchens including unlimited snacks, coffee, tea, etc.
Some Meals Provided
EZ Texting provides a weekly catered lunch on Tuesdays.
Happy Hours
EZ Texting provides an in-house Happy Hour on Fridays.
Parking
EZ Texting provides a parking pass at one of the local lots or we will reimburse your monthly parking expenses. We also will compensate you for opting out of a parking pass.
Pet Friendly
EZ Texting has a dog friendly environment.
Relocation Assistance
EZ Texting offers a relocation assistance reimbursement.
Fitness Subsidies
EZ Texting reimburses it's employees up to $70 per month for a gym membership.
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
EZ Texting host EZ Talks once a week where we learn more about the ins and outs of the company.
Promote from within
Continuing Education stipend
We offer $2000 annualy for continuing education.

Additional Perks + Benefits

Here at EZ Texting we focus on our employees' happiness. We encourage professional development and also want employees to maintain a healthy work-life balance.

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