The Revenue Team is looking for a driven and hands-on Salesforce Administrator to manage enterprise aspects of our Salesforce.com platform.

Your core responsibility will be to maintain and enhance Salesforce and Force.com applications (Sales Cloud and accompanying applications). The ideal candidate will understand that an effective Salesforce Administrator delivers solutions that balance business needs and system maintainability. This means listening and understanding stakeholder needs, challenging business assumptions when appropriate, and working collaboratively to deliver a best in class solution.

We are looking for someone who works well with strong peers, can complement our team, and reflects EZ Texting’s core values: Candor, Hustle, Integrity, Respect, and Passion.

Responsibilities:

• Act as the primary administrator of our Salesforce CRM database, including the creation and maintenance of workflows, validation rules, process builder rules, custom fields, custom objects, reports, dashboard development, and data flow management

• Maintain user roles, profiles, security settings, access levels, hierarchies, etc.

• Provide integration and administrative support for other critical business systems that integrate with our Salesforce environment such as: Hubspot, Zendesk, Drift, Conversica, etc.

• Acts as primary contact for all Salesforce reporting requests including support of metrics and revenue reporting, support in preparation of marketing campaigns, and others as requested

• Provide support and timely resolution to end users questions, issues/errors and enhancement requests.

• Assist in onboarding and training initiatives, including creating training/communication plans, documentation and help conduct training sessions.

• Lead update/new release process, including review of documentation, testing, etc.

• Build a deep understanding of organizational and functional processes and recommend new features, applications or process changes to enhance the overall system and increase adoption.

• Develop, maintain and enforce quality control measures of Salesforce; perform routine audits to measure and maintain quality of data and integrity in platform applications

Requirements:

• 3-5+ years of Salesforce Admin Experience

• Salesforce.com Certified Administrator (201) credential is a plus

• Familiarity with 3rd party applications (i.e. Hubspot, Zendesk, Drift, Conversica, 8x8, Exactly)

• Solid understanding of data structures, data modeling, & database schema

• Cross-functional experience working with multiple teams (i.e. BI, Marketing, Sales, etc)

• Strong qualitative and quantitative skills

• Strong business and technical acumen

• Solid business analytical skills

• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally

• Proficient with DataLoader, CRMfusion and/or other relevant administration tools

At EZ Texting, we hire people who are eager to contribute to our culture, and we empower them to do just that. We take pride in thinking beyond our day-to-day job descriptions, and encourage you to actively seek out opportunities to create the type of work environment that you want to be a part of.