Datical is a fast-paced startup providing disruptive technology in the rapidly growing DevOps market. We’re not your typical startup; our management team comes with a history of successful startups: Phurnace, Build Forge, Gazzang, Bazaarvoice, Troux, Relativity and more. We’re well funded by S3, Mercury Ventures and Austin Ventures. In 2017 we were on DBTA's list of 100 companies that matter most in data! And, our growing list of Fortune 500 customers means we’re looking for the best and brightest minds to join our team and be a part of the next big opportunity in Austin!

What you’ll be doing: 

• Using your technical skills to identify and resolve critical issues for our customers and customer-facing teams
• Collaborating cross-functionally with development, QA, and customer facing teams alike to troubleshoot issues to success
• Acting as a primary support person to track, and manage customer issues
• Building relationships across Customer Service and R&D as a technical expert
• Mentoring customer facing teams on technical issues and best practices
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Helping define processes to improve support and maintenance

What we’re looking for: 

• Excellent troubleshooting skills along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
• Technical experience with Java based desktop and/or web applications, Oracle and SQL Server databases, and Linux
• Demonstrable curiosity, passion, integrity and outstanding attention to detail
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
• BA/BS Computer Science Degree (preferred) with 2-3 years technical experience
• Eligible candidates may be subject to criminal history and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws