MongoDB Technical Services is seeking highly technical candidates for a role focused on the MongoDB Realm! The Technical Services team is a multifaceted and deeply technical worldwide customer-facing team situated inside the MongoDB Customer Engineering organization. We are responsible for helping our customers succeed with MongoDB products including our new Realm mobile solutions. Our engineers combine their MongoDB expertise with passion, initiative, collaboration and a great sense of humour to achieve outstanding results for our customers!

This person will work closely with highly skilled engineers and developers, encounter many different kinds of problems, recognise patterns, provide product feedback, contribute to documentation, shape processes, and help guide the evolution of the MongoDB Realm product itself. Most importantly, you will help our customers launch and run all manner of mobile applications using the newly launched MongoDB Realm on our Atlas Platform.

What this role will entail

• Help MongoDB Realm users solving sophisticated issues with their mobile solutions, e.g., resolving questions on SDKs, architecture, performance, scaling and everything in between
• Be a specialist on standard methodologies for developing and running mobile applications using MongoDB Realm at scale, whatever that scale may be
• Advocate for customers’ needs, working with the Product Engineering teams to debug and reproduce problem reports from MongoDB Realm users and escalate problems to include other team members as needed
• Recognise patterns, and optimally categorise and build links between related issues and projects

What you’ll need to succeed

• Genuine desire to help people succeed with our technology
• Ability to rapidly learn a wide variety of new technical skills
• Engage with our customers for their success with MongoDB Realm by solving their ambitious technical problems, applying advanced diagnostic and troubleshooting skills
• Excellent interpersonal skills (both written and verbal) are critical as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team
• Ability to:
• Develop simple mobile applications using Xcode or Android Studio
• Develop an in-depth understanding of the MongoDB Realm serverless platform features and architecture
• Read and understand the intent of code and stack traces in one or more languages of: Java, Kotlin, Swift, Objective-C, react-native
• Comfortably navigate through Linux systems using a shell
• Write simple reproduction scripts
• Bonus points:
• Software development background in multiple languages : Java, Kotlin, Swift, objective C, react-native
• Mobile development background with Swift, Objective-C, Java, React-native, Kotlin, Xamarin
• Experience using or running databases (like MongoDB) as a developer or DBA

Success MeasuresIn 3 Months

• Run through creation of a simple app using MongoDB Realm, including sync to multiple devices
• You are comfortable handling tickets with identifiable diagnostic signatures
• Can identify user reported tickets that don’t describe bugs
• Have written detailed issue summaries for downstream teams

In 6 Months

• You have a good understanding of Realm server, MongoDB and Atlas
• Have solid understanding of Kubernetes, Docker, Nodejs, React-native, iOS, Android
• Can identify issue patterns and escalating when appropriate
• Can take any issue and work on it to completion, either by yourself or by including a colleague at the right time and with the appropriate skills to accelerate a solution

In 12 Months

• You are influencing the product roadmap based on issues you’ve seen
• You can answer issues from our enterprise customers based on their use case
• You have a deep understanding of Realm server and synchronization technology

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.