Technical Services Engineer at MongoDB

| Austin
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*The person in this role must be willing and able to work weekends. This is a full time position and the person in this role will work Wednesday through Sunday, or Saturday through Wednesday.*

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), Ops and Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems) as well as other products in our portfolio. Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

You will be a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations like New York, Austin, Palo Alto, Buenos Aires, Sydney, Dublin and Tel Aviv. We are also considering experienced remote workers.

Why MongoDB is a fantastic place to work and build your career

  • Be a part of the company that’s reinventing the database, passionate about innovation and speed
  • Enjoy a fun, inspiring culture that is engineering focused
  • Work with exceptionally talented people around the globe
  • Learn, contribute, and make an impact on the product and community

Cool things you’ll do

  • MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people
  • You will be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between
  • You will advise customers on the right approach for securing HIPAA data applications deployed to critical care facilities or provide guidance to minimize query latency in a multi-sharded cryptocurrency application. Other times, you will work with startups to minimize their infrastructure footprint through the use of performant schema design while also integrating with their container deployment system to achieve efficient on-demand capacity
  • You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - collaborating with our product management and development teams on their behalf
  • For the right candidate, your work alongside our customers will provide incredible insights into the patterns and nuances of our products and flavors of implementation. You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics aimed at enhancing our ability to quickly and accurately resolve customer issues 

What you need

  • We consider all candidates with an eye for those who are self taught, curious, and multi-faceted
  • You will have strong experience in at least two of the following areas: application architecture, systems administration, network administration, development, solution architecture, automation, or hardware performance tuning and benchmarking. If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, OpenStack)

It’s crucial for every candidate that they can check off all of these boxes

  • Ability and willingness to work Saturdays and Sundays (the person in this role will work either Wednesday through Sunday or Saturday through Wednesday)
  • Confidence handling high pressure crises; production down, “seconds matter” situations
  • Comfortable working at the command line
  • Excellent communication skills, both written and verbal
  • Genuine desire to help people
  • Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
  • Ability to think on your feet and remain calm under pressure
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Candidates should have a mix of experience across

  • Systems administration
  • Distributed systems
  • Network administration
  • Database architecture and administration
  • Application architecture
  • Data architecture and design
  • Performance tuning and benchmarking

Bonus Points

  • End user experience using system monitoring, backup, and operations management technologies (including but not limited to Cloud Manager, Kubernetes, OpenStack, VMWare, Kafka, New Relic, Glacier, HP Operations Manager, IBM Tivoli, Nagios, or Oracle Cloud)
  • Experience with cloud-based infrastructure solutions such as AWS, Azure, OpenStack, or Google Compute Engine
  • Technical writing and/or training
  • Experience using distributed version control systems, and in particular git
  • Previous work experience with JIRA and SalesForce Service Cloud
  • Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)
  • General knowledge or experience with automation technologies such as Chef or Puppet
  • Understanding of data storage technologies
  • Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, Perl
  • Language skills (Japanese, Mandarin, Korean, German, Spanish, French are all plusses)


*MongoDB is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status*


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Technology we use

  • Engineering
    • MongoDBDatabases

Location

3711 S MoPac Expy, Austin, TX 78735

An Insider's view of MongoDB

How would you describe the company’s work-life balance?

MongoDB selects intelligent and capable individuals who are motivated to capitalize on the massive opportunity in front of us. Although we are chasing this opportunity, there is incredible work-life balance in the form of numerous team outings and a flexible PTO policy.

Chris

Corporate Account Executive

What does your typical day look like?

On a typical day, I work on new accounts, renewals, and meet with prospects. I speak with executives and developers about their applications and get to be at the forefront of the newest technologies! It's great to work for a business that your clients love. We get the best support from our leaders and training to keep us sharp on our skills.

Jessica

Corporate Account Executive

How does the company support your career growth?

MongoDB has grown exponentially over the past few years and as a result, there are numerous opportunities for career advancement. To keep pace, the company is constantly investing in developing its people to lead the next phase of our organization. For those looking to take their career to the next level, there is no place better than MongoDB.

James

Customer Success Manager

What unique initiatives do you have that encourage innovation?

The SDR Team is constantly re-evaluating and improving the way we support and add value to the rest of the Sales Org. In fact, on a quarterly basis, each person on the team proposes and executes a 'team improvement project,' which is something that they feel will add value to the team. These projects ensure that each SDR constantly innovates.

Gigi

Director of Sales Development

How do you collaborate with other teams in the company?

In any organization, it is essential for teams and departments to work together seamlessly in order to be effective. At MongoDB, the people and their ability to work together is a large reason for its success. Our sales teams interact with other business units on a daily basis.

Brent

Regional Sales Director

What are MongoDB Perks + Benefits

MongoDB Benefits Overview

At MongoDB, our employees get to make a huge impact and disrupt the database software industry every day. However, making a large impact isn’t the only perk of working at MongoDB. We also provide our employees with the resources they need to thrive in many aspects of their lives. We’re devoted to creating an open, innovative, and supportive environment for our team.

From flexible PTO and yoga classes, to fertility assistance and an amazing parental leave policy — the opportunity to make an impact at MongoDB is real and we want to support all of our employees in that journey.

Take a look at just some of the benefits we offer our employees.

Culture
Volunteer in local community
Since its September launch, MongoDB serves ATX has donated over $7,000 to organizations in the local Austin Community!
Partners with Nonprofits
Our Austin office partners with a variety of local charities and non-profits such as Habitat for Humanity, Doc & Gayle Young Food Drive, and more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
MongoDB provides Backup child care assistance.
Generous Parental Leave
MongoDB offers 20 weeks of paid parental leave for both mothers and fathers, and 4 additional weeks of flexible work arrangements for employees who have been with the company for at least 12 months.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
MongoDB sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
MongoDB hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Learn about our Upskill program for SDRs to grow into a corporate sales role: https://www.mongodb.com/blog/post/mongodbs-sdr-upskill-program-the-path-from-sales-development-to-corporate-sales

Additional Perks + Benefits

To read about all of our benefits, take a look at this blog post: https://www.mongodb.com/blog/post/employee-benefits-that-make-a-differe…

We offer: Family support programs, fertility and adoption assistance, flexible PTO, employee affinity groups, mental health benefits, wellness and event programs, global mobility options, and more!

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