Technical Writer

| Austin
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About Us

Shipwell is fundamentally changing the shipping and logistics industry by building a connected platform that provides solutions for your entire supply chain. We are streamlining the way shippers, 3PLs, and carriers have operated for decades using ground-breaking technology to provide automation and workflow solutions in an established industry that comprises over 5% GDP. Shipwell created the first truly connected digital supply chain platform that provides real-time connectivity, visibility, automation, and bullet-proof APIs. We are a Series B startup that is backed by world-class investors, such as First Round Capital, Fifth Wall, and Georgian Partners.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us!

TECHNICAL WRITER

The Technical Writer role provides you with a unique opportunity to join a high growth, startup software company as we pivot into a record-breaking 3rd year. We are looking for a strong individual contributor with at least seven years of experience developing technical documentation. As a Technical Writer you’ll have the opportunity to work shoulder to shoulder with the smartest developers in the industry. We're laying the foundation on which our industry will be reinvented; we're looking for individuals who want to part of a significant change. Ideas come from being an innovator and an amplifier, that strives to achieve more, for themselves and to enable greatness in others.

What You’ll Do When You Get Here

  • Work closely with the engineering team to document Shipwell's public REST API.
  • Define the technical documentation process including technology stack used for creation and publishing documentation

What You Need To Have

  • 7-10 years of work experience and a Bachelor’s Degree or the equivalent with an Advanced Degree or PhD.
  • Technical writing or related experience. Extensive experience with writing technical documentation based on technical project artifacts and interactions with Subject Matter Experts, including system architects and senior software engineers required.
  • Strong knowledge of the structure and content of the English language including the rules of composition and grammar.
  • Strong customer service, analytical, research, interpersonal and problem solving skills required.
  • Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills.
  • Demonstrated ability to absorb, analyze, and understand new information, technologies and practices quickly.
  • Experience with REST API documentation is a plus.

What We Offer

  • 401k
  • Career growth opportunities
  • Friendly and inclusive company culture
  • Team building events and office celebrations
  • Competitive compensation with company stock options
  • Company sponsored healthcare, dental, and vision insurance
  • The kitchen is fully stocked with local coffee, drinks, and snacks
  • An open work environment where everyone has a voice
  • Subsidized gym, cell phone, learning and commuter reimbursements. Oh yeah, and entertainment reimbursement, we’ve got you covered!
  • An exceptional team of passionate, bright, and inspirational coworkers
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Location

We're fully distributed, but our HQ is located downtown Austin where plenty of trendy bars, restaurants, and shops are located within walking distance

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