UX Researcher at Sysco LABS

| Austin
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About Sysco LABS
Sysco LABS is a technology-focused division within Sysco, dedicated to reimagining foodservice through innovation. An extension of Sysco’s commitment to deliver exceptional products and services to the foodservice industry, Sysco LABS uses customer and market intelligence, data-driven insights and agile technology development to rethink the entire foodservice ecosystem.
Our innovation will improve everything from the ordering process, inventory, pricing and automation to the in-restaurant customer experience. Operating with the mindset of a startup and backed by the authoritative expertise of an industry leader, Sysco LABS’ mission is to improve the Sysco customer experience and consistently deliver cost savings and new innovations through technology.
Sysco LABS is growing fast, and we’re searching for a creative and passionate UX Researcher to join our team in Austin. Are you excited to innovate on a remarkable user experience and products that are already changing foodservice? If so, Sysco LABS is an excellent place for you to work, to experiment, and to learn.
About the Role
You will develop and implement the user experience research component of re-imagining the digital customer experience for Sysco’s +400,000 customers. This experience will also touch the millions of end consumers at restaurants as well as tens of thousands of Sysco employees. While driving your research findings into new features and products you will also be responsible for benchmarking against the competition and setting research standards.
The successful candidate will display a breadth of knowledge of research methods, attention to detail, flexibility to respond quickly to changing business needs, priorities, and timelines, and a demonstrated track record of completing quality research projects on time. Experience working in the hospitality or food service industry is a plus.
Job responsibilities:
  • Clarify research goals based on input from Product, Engineering and Design teams.
  • Develop strategies to answer research questions with limited design research protocols and prepare research plans.
  • Plan user research activities such as participant recruiting and scheduling, materials production, and lab preparation.
  • Create research materials as necessary.
  • Establish and socialize success criteria for projects.
  • Establish achievable schedules and manage to them.
  • Regularly communicate status of projects to business stakeholders.
  • Perform qualitative and/or quantitative analyses. Prepare initial results and share with key stakeholders.
  • Translate research findings into actionable, prioritized recommendations.
  • Document and present findings and recommendations to stakeholders and technologists.
  • Strategize with stakeholders on how to act on research findings.
Requirements:
  • A minimum of 3 years of experience in user research, user interface design, information architecture, usability testing, and human factors within a consultative or corporate environment.
  • Extensive experience in methodologies for uncovering user needs and product opportunities.
  • A background in ethnography and cognitive science methods is helpful.
  • Knowledge of the software development lifecycle.
  • Masters degree in a related area; a PhD is a strong advantage
Perks at Sysco LABS
  • Competitive base & bonus packages
  • Fun, casual, fast-paced work environment filled with talented colleagues
  • Brand-new high-tech office space located in the heart of East 6th St, (walking distance to the MetroRail)
  • Generous PTO policy
  • Flexible work environment that encourages work/life balance
  • Fully stocked break room & weekly catered lunch
  • Excellent medical, dental and vision benefits and company 401(k) program
At Sysco LABS you will be part of a team that values trust, learning, and working together to solve problems. Your efforts will help to build groundbreaking experiences for our customers. Come join us!
We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • FigmaDesign
    • SketchDesign
    • JIRAManagement

Location

Our company is right in the heart of trendy East Austin, with plenty of coffee shops, restaurants and gyms within a short walking distance.

An Insider's view of Sysco LABS

What's something quirky about your company?

It’s not a secret: we love food at Sysco LABS. Gather around the table to indulge yourself in in-depth discussions about the latest and greatest restaurants around town. Catch a meeting in one of our conference rooms named after a few of our favorite dishes – Are we meeting in Brisket or Waffles? See you in Queso!

Victoria

Product Designer

What does your typical day look like?

My days consist of a lot of team involvement and engagement. I meet with my teammates to see what people need, plan what’s coming up, help find solutions to blockers, and ideate ways to make our processes better. Somedays I feel like I am collecting continuous feedback from everyone and working to find out the best possible improvements.

Allyson

Data Operations Specialist

How does the company support your career growth?

One of my biggest goals is to live a healthy, balanced lifestyle. I suffered a mild heart attack several years ago and have since lost over 100 pounds. My leadership and peers have supported me throughout my journey and given me the flexibility to maintain a work/life balance.

Martin

Director of CX Deployment

How do your team's ideas influence the company's direction?

The UX Research Team is in constant contact with our Customers. Our ideas are derived directly from the various sources of Customer data we gather, i.e., one-on-one interviews, surveys, and more. These Customer-focused ideas influence the prioritization and roadmaps for new features and improvements to drive billions in revenues for the company.

Craig

Director of UX Research

How has your career grown since starting at the company?

One of my career goals is leveraging the latest technology to make people's lives easier. Since joining Labs, I've had the opportunity to build services from scratch that help millions of customers find exactly what they need. It’s very fulfilling knowing how much of an impact your work has.

Andy

Software Engineer

What are Sysco LABS Perks + Benefits

Sysco LABS Benefits Overview

At Sysco LABS you will be part of a team that values trust, learning, and working together to solve problems. Your efforts will help to build groundbreaking experiences for our customers. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We offer competitive base & bonus packages, fun, casual, fast-paced work environment filled with talented colleagues. We have a generous PTO policy, flexible work environment that encourages work/life balance, fully stocked break room & weekly catered lunch. Excellent medical, dental and vision benefits and company 401(k) program.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker. We also provide 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesday.
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Sysco Labs offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Sysco Labs hosts lunch and learn meetings on occasion.
Promote from within
Paid industry certifications

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