Accounting Associate, AR and Revenue
About Us:
LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.
We love going to work and think you should too. We are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
Right now, we are working from home temporarily due to Covid. Normally, our Austin team works downtown in the San Jacinto Center. We are looking for you to bring your expertise, drive, and passion as we expand our global presence and achieve record-breaking success.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.
We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
This role is designed to serve as an important member of the growing Revenue Accounting team, helping to ensure the accuracy of customer billings, coordinating accounts receivable collections efforts, and assisting to achieve our operational targets. This position will be have the opportunity to make company wide impact through implementing billing best practices and resolving customer balances for payment to ensure we hit our cash flow targets.
Here's a closer look at this key role:
- Manage the customer invoicing and accounts receivable processes.
- Using a relationship approach, respond to customer billing inquiries; research unpaid or disputed amounts and work with Sales and Customer Success to resolve issues to ensure payments are received in a timely manner, with an emphasis on resolving past due accounts and billing disputes in a timely manner.
- Report on customer collections, identifying any irregular trends in payment activity, and assisting in the ongoing automation of cash application process.
- Perform an AR aging analysis and assist in mitigating any collection risk via the company’s credit and suspension policies.
- Lead as the key contact for cross-departmental inquiries about customer account status and other general inquiries.
- Work with the product management team to ensure new products / rate plans are configured accurately in our billings systems.
- Prepare sub-ledger reconciliations over AR and Allowance for Doubtful Accounts.
- Work closely with the finance team to help improve overall processes, driving efficiency and improvement/monitoring of internal controls for tasks within billings and collections.
- Assist with month end close, audit requests and ad hoc projects.
- Bachelor's degree in Finance, Accounting, Business Administration
- 0 - 2 years of Account or related Finance experience
- Experience with Zuora, Zendesk, SFDC, Looker or similar finance operations applications preferred
- Ability to work independently and efficiently under deadlines and handle unexpected, time-sensitive requests; take ownership in a fast-growing business
- Excellent verbal and written communication skills
- Sharp attention to detail and accuracy, and a dedicated work-ethic
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