Restaurant365
Helping restaurants thrive!
Austin, TX

Implementation Specialist

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Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back office operations for restaurants.

 

Restaurant365’s culture is focused on empowering team members to produce top notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

Restaurant365 recently closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast casual... R365 does it all! 

We are excited to bring on an experienced Implementation Specialist to our growing team in Austin, TX! In this role, you will be responsible for helping new customers successfully complete their onboarding experience with Restaurant365.

How you'll add value:

  • Be an expert in the onboarding process and the customer's point of contact throughout implementation.
  • Develop and manage relationships with 20 -40 customers through multi-week onboarding process.
  • Manage the full project lifecycle; interpret project scope, train, problem-solve, request approvals, manage tasks, level resources, and be an advocate for your customer’s unique needs
  • Act as liaison between customers and other R365 internal Customer Success teams.
  • Consult with customers and be proactive in enacting customer solutions.

What you'll need to be successful in this role:

  • Restaurant Operations or Management experience.
  • B.S. in Accounting or strong accounting background preferred.
  • Project Management experience preferred.
  • Effective oral and written communication
  • Tech-savvy. Intermediate Excel skills.
  • Ability to build and maintain long-lasting business relationships
  • Loves to problem-solve
  • Positive team focused attitude 
  • Exposure to multiple ERP systems preferred
  • Software implementation experience is a huge plus!

R365 Team Member Benefits & Perks

  • Competitive compensation package
  • Comprehensive medical benefits
  • 401k + matching
  • Team member stock options
  • Flexible Time Off + Company holidays
  • Weekly catered lunches + snacks
  • Wellness initiatives
  • Philanthropy events

Why join our amazing team?

  • We're a family who prides themselves in creating innovative solutions and producing quality work.
  • Our product is the secret ingredient that makes a real difference to restaurants nationwide.
  • The open concept work environment that we've created is causal, collaborative and cultivates communication.

R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back office solution. We help restaurants grow! R365 is an Equal Opportunity Employer and we encourage all forward thinkers who embrace change and possess a positive attitude to apply.

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What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

Competitive compensation package
Comprehensive medical benefits
R365 pays 100% of the premium for medical, dental, and vision insurance for employees
401k + matching
Team member stock options
Flexible PTO + Company holidays
Wellness initiatives
Philanthropy events

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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