Accounting Specialist, AR and Revenue at LogicMonitor

| Austin
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About Us:  

LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.

Right now, we are working from home temporarily due to Covid. Normally, our Austin team works downtown in the San Jacinto Center. We are looking for you to bring your expertise, drive, and passion as we expand our global presence and achieve record-breaking success.

LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.

We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

This role is designed to serve as a member of the growing Revenue Accounting team, overseeing customer billings, collections and ensuring the accuracy of financial reporting.  This position will have the opportunity to make a company wide impact by working cross-functionally to automate our collection process and provide insight into the health of our customers while ensuring we meet our cash flow targets.

Here's a closer look at this key role:

  • Manage customer collections and help guide Associate on proper communication to customers, work with FP&A to forecast monthly and quarterly collections and send updates on a weekly basis highlighting key accounts and overall health of AR balance
  • Refine the collection automation process and work with cross-functional teams to ensure customers and AM/CSMs are properly notified when customers have an overdue balance and enforce suspension and churn policy as needed 
  • Review customer contracts for application of appropriate revenue recognition in accordance with US GAAP and the Company's revenue recognition policy and ensure customer billing is properly configured in Zuora
  • Oversee billing process ensuring all contracts are posted and reviewed by day 1 of close, customer usage is reviewed for accuracy and billing is sent to customers by the 2nd day of close
  • Responsible for month-end close activities including review of all balance sheet reconciliations (accounts receivable, deferred revenue, credit balance adjustment, sales tax payable, etc) and preparation of monthly revenue, bad debt expense and BvA analysis
  • Proactively identify areas for process improvement and partner with other departments to streamline processes related to AR and revenue recognition to create best practices across the organization
  • Assist with audit requests and other ad hoc projects
What You'll Need:
  • BA or BS degree in Finance, Accounting, Business Administration
  • 2-4 years of accounting or related finance experience
  • Experience with Zuora, Zendesk, SFDC, Looker or similar finance operations applications preferred
  • Ability to work independently and efficiently under deadlines and handle unexpected, time-sensitive requests; take ownership in a fast-growing business
  • Excellent verbal and written communication skills, collaborative and committed to the success of LogicMonitor; ability to answer inquiries from customers and employees across all departments
  • Sharp attention to detail and accuracy, and a dedicated work-ethic
  • Curious and avid learner, continuously evolving your understanding of LM, financial best-practices, and SaaS market trends
  • Strong critical thinking skills, innovative spirit, and creativity to identify / solve problems and a strong desire to be an impact player at a disruptive technology company. When you encounter an issue, you don’t just solve the problem, you assist in the development of new processes / scalable solutions to prevent the issue in the future

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
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    • MariaDBDatabases
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    • TimeSeries DatabaseDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
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    • SalesforceCRM
    • GainSightEmail
    • MarketoLead Gen

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.

An Insider's view of LogicMonitor

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Manager, Engineering Services

What does your typical day look like?

LogicMonitor is an exciting opportunity for me. The product is solid with an outstanding support system. Very excited to be working with some very talented individuals throughout LogicMonitor. The cool part is that with all of this, I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas, no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line.

Sarah Robinson

Director of Customer Success

How do you empower your team to be more creative?

We provide insight into the performance and predictability of the technology that companies need to deliver their customer experience. We have to be creative in helping them solve complex problems! We foster creativity by establishing a diverse team, collaboratively approaching strategic issues, and being strategic consultants versus salespeople.

Hass Johnson

Sr. Director, Regional Sales

What makes someone successful on your team?

The Business Development program at LogicMonitor is rooted in career and professional development. There is a world-class sales bootcamp where our sales reps learn the best practices in solution selling. It's not uncommon for our entry-level sales reps to experience rapid promotions on their journey to become top-performing Account Executives.

Talia McCurtain

Director, Business Development

What are LogicMonitor Perks + Benefits

LogicMonitor Benefits Overview

At LogicMonitor, we believe that all employees should be valued, heard and rewarded for their contributions to our company's incredible growth. Because our people are the heart of our success, we have created benefits and wellness programs that offer as much support as possible for each and every team member.

During Covid, we have further expanded our company's perks and culture events! We've added a variety of virtual events to our company calendar, including virtual yoga and meditation sessions, cooking classes, workshops, and more!

Culture
Volunteer in local community
LogicMonitor is committed to giving back to our community. For that reason we organize regular LM Cares events across our offices so our employees can give back to the communities who support us.
Partners with Nonprofits
LM is excited to be partnering with several non-profits, for example Code2College. Their mission is to increase the number of minority and low-income high school students who enter and excel in STEM!
Friends outside of work
Eat lunch together
Intracompany committees
Our employees have the opportunity to join a variety of committees that lift up one another such as Women at LogicMonitor, or to help plan an event such as an LM Cares volunteer event.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
LogicMonitor is proud to have a wide range of diverse talent in leadership roles!
Unconscious bias training
We want our workspace to be as inclusive as possible, which means identifying all the ways we can improve ourselves. These trainings are ongoing to reflect our BetterEveryday pillar.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
There is a place for everyone at LogicMonitor. We provide support and budget for several ERGs within our company, complete with their own slack channels, fireside chats, speaker series and more.
Hiring Practices that Promote Diversity
We’re committed to creating an inclusive environment for all our employees, and even partner with orgs like InternX to hire interns from underrepresented communities with the goal of full time hires
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a FSA for: Health care, dependent care or commuter spending such as transit or parketing.
Disability Insurance
LogicMonitor's short-term and long-term disability provides a benefit equal to 60% of your earnings.
Dental Benefits
We offer a dental PPO as our base plan which is designed to give you the freedom to receive dental care from any licensed dentist of your choice.
Vision Benefits
We offer a vision PPO as our base plan which includes a very minimal copay.
Health Insurance Benefits
LogicMonitor has multiple health plans to choose from, including a HDHP at no cost to the employee. LogicMonitor also contributes monthly to an HSA for HDHP coverage.
Life Insurance
LogicMonitor offers life insurance and AD&D insurance to all our employees as part of our holistic benefits coverage.
Pet Insurance
We're excited to announce a new insurance offering this year, Pet Insurance!
Wellness Programs
Weekly on-site fitness activities including: yoga, basketball, soccer, and volleyball just to name a few. We also have weekly on-site massages and a meditation room. We now have remote yoga too!
Onsite Gym
Located on the 14th floor at our Austin office, we offer all employees a free 24x7 gym.
Team workouts
Mental Health Benefits
All employees have access to our Employee Assistance Program, which includes phone support and access to 4 free counseling sessions per year, completely anonymous from work.
Retirement & Stock Options Benefits
401(K)
LogicMonitor's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) Matching
We care about our team member’s long-term financial health. All US team members enjoy a competitive 401(k) match.
Company Equity
At LogicMonitor, we know our strength lies in having all of our employees working together as one team. For that reason we designed a stock incentive program for all employees to share in our success.
Performance Bonus
LogicMonitor’s success is a direct reflection of the amazing team members that work here. Our bonus plans include everything from quarterly payouts to all-expenses paid vacations.
Match charitable contributions
As part of our commitment to serving our community, LogicMonitor monitor will match charitable contributions to help organizations meet their objectives.
Child Care & Parental Leave Benefits
Generous Parental Leave
LogicMonitor offers 12 weeks paid maternity leave, and 4 weeks paid paternity leave. If you've been here for 3 years, that increases to 18 weeks paid maternity and 6 weeks paid paternity.
Flexible Work Schedule
LogicMonitor offers a flexible schedule outside of core hours (8am - 6pm), as well as the option to work from home, per manager discretion.
Remote Work Program
LogicMonitor permits working remote on an as needed basis, per manager discretion.
Family Medical Leave
Employees are eligible to take Family or Medical Leave under the federal Family and Medical Leave Act (FMLA).
Adoption Assistance
The placement of an adopted or foster child with you is a major life event that we support. Work with HR and your manager on how to best prepare and plan for such an event.
Return-to-work program post parental leave
Company sponsored family events
We know that if your family is anything like you, they must be great. We regularly have family events to celebrate those special people in your life.
Vacation & Time Off Benefits
Unlimited Vacation Policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to unlimited PTO, we also offer a "Vacation on Us": A big cash bonus provided to take a vacation on us after 3 years of employment
Paid Volunteer Time
Want to give back to the community? So do we! Join us for the next up-coming LM Cares event.
Paid Holidays
We require team members to take a minimum of 15 workdays of vacation time throughout the year, in addition to the 10 paid holidays.
Paid Sick Days
Eligible employees will accrue up to 12 paid sick and personal leave days per year, which can be used for sick days, Kin care, personal leave, etc.
Perks & Discounts
Beer on Tap
At LogicMonitor, it's likely you will find your favorite local brew or cold brew on tap.
Casual Dress
Please don't wear a suit or tie into the office.
Commuter Benefits
We offer a monthly stipend to offset your transit or parking expenses. But if that’s not enough, we also offer a FSA which can be used for commuter benefits as well.
Company Outings
We have quarterly outings, team outings, and weekly happy hours. We really like our co-workers.
Game Room
Ping pong anyone?
Stocked Kitchen
M&Ms, fruits, granola - you name it, we probably have your favorite snack available in our kitchen!
Some Meals Provided
Happy Hours
Quarterly Happy Hours. Need we say more? Cheers!
Parking
You can link your FSA up to our Commuter Benefits program to help with the cost of parking around the city.
Pet Friendly
Several of our offices are pet friendly, and we even offer Pet Insurance for our furry LMers!
Recreational Clubs
There is an amazing gym on the 14th floor of our Austin office. But we also offer a monthly stipend that can be used towards a gym membership if that is your preference.
Relocation Assistance
If working in the office is a requirement of the role, we may offer relocation assistance. We value collaboration and teamwork.
Fitness Subsidies
Enjoy a monthly stipend of $150 to spend on a gym membership, a parking permit, or anything you choose--that’s all up to you!
Home Office Stipend for Remote Employees
If you are remote, you can use our $150 per month Harmony Bonus to help pay for home office improvements! Fancy a cool new mouse? Desk missing the perfect houseplant?
Professional Development Benefits
Job Training & Conferences
Have you got your eye on a professional conference or convention you’d love to attend? We offer reimbursement up to $1,000 in professional development for every employee.
Tuition Reimbursement
Have you got your eye on a degree or professional certification? We offer reimbursement in professional development for every employee.
Diversity Program
Lunch and learns
We have bi-weekly learning sessions that include everything from: Leadership Lean-ins, Product Updates, Skills Training, Outside Speakers, and more.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 and Cross-department programs, Career mentoring, Leadership mentoring. Learn from someone who’s been there, or someone in a totally different functional area.
Continuing Education stipend
Have you got your eye on a professional conference or convention you’d love to attend? We offer reimbursement up to $1,000 in professional development for every employee.
Time allotted for learning
We want you to love what you do and be the best at doing it. Work with your manager to schedule time to pursue your learning interests. Try any of our thousands of free LinkedIn Learning courses!
Online course subscriptions available
Customized development tracks
Paid industry certifications
We’ll reward you for getting Industry certified! We offer reimbursement up to $1,000 in professional development for every employee.

Additional Perks + Benefits

We know we can only achieve greatness with a top notch team. So that's why we surround ourselves with an awesome team who are your friends and mentors alike.

We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.

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