Accounting Support Lead at ScaleFactor

| Austin
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ScaleFactor, Austin’s Best Place to Work in 2017-2019, is a high-growth tech company that combines intuitive software with a dedicated team of in-house experts passionate about solving businesses’ accounting and finance needs. We are not your typical SaaS / Financial Technology company and you are not the typical Accounting Support Lead. If you are starting or in the early stage of your career, passionate about technology and innovation, looking for a cutting-edge place to learn, thrive and grow, let’s talk!

JOB TITLE: Accounting Support Lead


You are a multi-tasker and can handle and deliver on competing priorities and deliverables. Your can-do attitude inspires your team and your speed in accomplishing tasks helps you thrive in a fast-paced, evolving environment. Your incredible attention to details enables you to identify and resolve problems quickly while you gather and analyze information accurately. You are technically competent and can read through messages quickly and understand accounting content and principles. You have the ability to take complex ideas and communicate them and your superior communication skills enable you to get your point across completely and effectively. Your adaptability and resourcefulness to drive results create a direct impact in all areas of ScaleFactor, now and in the future.


Our Accounting Support Lead will work closely with messaging specialists and other stakeholders. Tasks will vary day to day but will include the following:

  • Providing Tier 2 support to customer inquiries. This includes moderate difficulty accounting questions
  • Reviewing and determining the next course of action based on message content
  • Determining next steps that meet customer needs quickly and accurately 
  • Maintaining accurate information and closing support requests in a timely manner
  • Upholding our Service Level Agreement of 24 business hour response time to all incoming requests 


  • At least 5 years solid experience in various accounting disciplines
  • Bachelor’s degree in Accounting
  • Proficient in using software and working knowledge of accounting concepts
  • Experience using a software ticketing system similar to Jira, Confluence or ZenDesk

Bonus points:

  • Experience working for a software company
  • Financial Technology start-up company experience
  • Demonstrated results or proven track record in driving several projects simultaneously
  • Have worked with business owners and senior employees in previous roles


  • Work at one of Austin’s Best Places to Work in 2019 - Amazing culture, dynamic office, and work alongside the best and brightest in the industry
  • Competitive wage based on experience
  • Unlimited vacation, flexible hours and optional work offsite days
  • Potential for stock options
  • Unlimited cold brew coffee
  • Dog and cat friendly offices located in hip East Austin


If this role describes you, we look forward to receiving your complete application online!

  • Your one-page resume highlighting skills and requirements for the Accounting Support Lead position

Keywords: communication, messaging, specialist, ticketing, software, customer support, customer service, software support, accounting, planning, attention to detail, financial statements


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ScaleFactor is located in the up and coming East Austin neighborhood filled with eclectic restaurants, trendy bars and friendly neighbors.
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